Postal Manual Vol. VIII - India Post

Monthly Summary ………………….. Circle
………………….. month
Category of
complaint
No. pending at
the beginning of
the month
No.
received
No. closed
No. pending at the end of
the month.
1
2
3
4
5
6
7
8
9
10
11
12
TOTAL
(5) The monthly abstract, the summary and the statement of complaints (CPT-3) submitted
by subordinate units, should be placed before the Head of the Circle, who will examine them and
take serious notice of cases pending over six months. In order to check the care taken by the
subordinate units in dealing with complaints, a certain number of cases should be called from time
to time and examined.
14A. A statement showing the receipt, disposal and pendency of the complaints for each
quarter should be submitted in form given below to reach the Directorate by the 20 th of the
following month e.g., the statement for the quarter ending 31 st March should be sent to reach the
Directorate on or before the 20 th April.
Statement of postal complaints handled during the quarter ending
1. Unregistere
d letters
excluding
EL letters,
magazines
and
periodicals.
No. of
compl
aints
pendin
g
No. of
complaints
recd.
during qt.
Total
of
Cols.
1&2
No.
closed
during
qr.
No. of complaints pending
at the end of qr.
Pending
the end of
Below Over 3 Over 6 Over the qr.
3 mths. mths mths one yr.
1 2 3 4 5 5(a) 5(b) 5(c) 6
at
2. E.D. Letters