Postal Manual Vol. VIII - India Post

(c) A sorting case with compartments for R.L.Os.
(d) A sorting case with compartments for the head and sub-offices for which closed
bundles are made up.
(e) Almirahs fitted with good locks and of such size and number as may be required, and
with compartments marked alphabetically where necessary.
(f) A desk for the Manager.
(g) Tables for clerks.
(h) Chairs for the Manager and clerks.
(i) An iron safe.
(j) Two large strong boxes with double locks.
(k) Letter scales and weights
(l) Parcel scales and weights.
(m) Stamping pads and ink pads.
(n) Tin and wooden trays.
395. Admittance of outsiders prohibited. – It is a strict rule that strangers or persons not
connected with a R.L.O. whether postal officials or not, must not be permitted to enter it.
396. Enquiry Office. – To enable the public to make enquiries at the office in its character
of an enquiry office, an enquiry window will be provided and the R.L.O. should, if possible, be in
the post office building or near it.
397. Information from postal officials and others. – To enable him to dispose of articles,
the Manager of a R.L.O. should, when necessary, apply for the required information to postal
officials of any Circle to heads of offices, and to others, such as agents and managers of
commercial concerns. Officers Commanding regiments, etc., who may be in a position to supply
such information. If a postal official does not promptly reply to an application for information, a
report will be made to the Postmaster-General, at the same time the Manager should be careful not
to make necessary enquiries.
398. Importance of redirection. – The most important part of the work of a R.L.O. in its
character of an enquiry office is the disposal of article by delivery to the addressees. It should be
borne in mind that, except in the case of refused articles, every article belongs in the first place to
the addressee, and that it should be delivered to the sender only when every possible means to find
the addressee has been unsuccessfully tried.
399. Articles not to be issued on insufficient grounds. – (1) While every endeavour
should be made to effect the delivery of articles to the addressees, or, failing them, to the senders,
no article should be issued from a R.L.O. on insufficient grounds or without a reasonable hope of
its reaching the addressee or sender. It is preferable that the disposal of an article should be
delayed until reliable information regarding the addressee or sender can be obtained, than that it
should be sent out on the mere chance of reaching its destination with the probability that it will be
returned undelivered to the R.L.O.