Postal Manual Vol. VIII - India Post

submitted by the Inspectors of Post Offices, filling of BO abstract, scrutiny of overseers beats and
preparation of the memo of distribution of work of the Sub Offices.
260-C Complaint Inspectors :- An Inspector attached to a divisional office or a Gazetted Post
Office for assisting the Supdt. or Gazetted Postmaster in the work relating to public complaint is
designated as complaints Inspector. The complaint Inspector will perform the following duties.
(1) He will be In-charge of the complaint branch of the Divisional Office and be responsible for
proper and prompt disposal of complaints, prompt submission of statements relating to thereto
etc.
(2) He will take up such enquiries or investigations as may be assigned to him by the Head of the
Office.
(3) He will carry out such second inspections of Branch offices as may be assigned to him by the
Supdt.
(4) He will carry out the Inspection of the complaints branch once a fortnight.
261.Powers of Inspectors :- The powers of an Inspector are defined in the Postal Manual
volume III.
Note .1:-The Inspectors are also authorised to grant leave to Grameena Dak sevak Branch Postmasters
for a period not exceeding 4 months at a time provided that a suitable substitute is obtained in every case.
When the period exceeds 4 months or when no suitable GDS substitute can be found, the orders of the
Divisional Superintendent should be taken.
Note.2 :-The Inspectors are also authorised to correspond direct with the Manager, Stock depot in
respect of matters relating to the stock of branch Offices under them.
262.Inspector’s head quarters:- The head quarters of each Inspector will be fixed by the
Postmaster-General and will ordinarily be at an important station in his sub-division. Under no
circumstances may the headquarters be outside the Inspector’s charge.
263. Knowledge of sub- division:-An Inspector must acquire within a reasonable time after
his appointment to the charge of a sub-Division, a thorough knowledge of his jurisdiction, of the
positions of the post offices therein, and of the mail lines and other roads in the sub-division. He
must also make himself acquainted, as soon as possible. With the nature and importance of the
work done in each branch by each post office within his powers of inspection.
264. Personal knowledge of subordinates:-In order to be able effectually to control his subdivision,
it is essential that the inspector should make himself acquainted with the character of the
sub and branch postmasters and postmen and village postmen under his immediate control. He
should take every opportunity, when inspecting a post office, making department enquiries etc. To
acquire a personal knowledge of the character and abilities of his subordinates.
265.Knowledge of rules :- An Inspector must posses a practical knowledge of post office
work, and be thoroughly acquainted with the rules in the Postal Manual and Post Office Guide
Part I and II, and with all departmental forms so as to be qualified to instruct his subordinates in
their duties, especially when any new class of business is undertaken by the Department or any
changes in procedure are introduced. He must also be qualified to take charge of a head office or
important sub-office in any sudden emergency. An Inspector of Post Offices is supplied with a
copy of each of the publications noted in Appendix 3 to Postal Manual, Volume II, against which
the expression ‘supervising officers’ or ‘supervising officers Post office and R.M.S’ appears. He
will also be supplied with a copy of the Civil service regulations, the compilations of the F.R.and
S.R., the Penal and Criminal Procedure Codes and the Evidence Act with, which he should make