Postal Manual Vol. VIII - India Post

not known to the Returned Letter Office to which they have been consigned should, if
undelivered, be transferred to the Returned Letter Office by which the offices where
they were posted are served.
NOTE 1.- It sometimes happens that articles which have been delivered are reposted unopened but
enclosed in another envelope bearing the revised address of the addressee. Such envelopes, when not
prepaid, are in the usual course taxed with postage by the office in which reposted; but if refused by the
addressees, they will, on receipt in the R.L.O., be opened and their enclosure redirected free to the
addressees without being opened on the presumption that they were refused on account of postage charged.
NOTE 2 – The Manager of the R.L.O will bring to the notice of the Superintendent or the first class
postmaster, as the case may require all cases in which unclaimed articles are kept in deposit by post offices
for a longer or shorter period than that prescribed, and all cases in which redirected articles that are
unclaimed are detained in deposit against the rules.
NOTE 3. – When it is found on opening an article posted in India that the sender’s address is in a
foreign country, the article will be forwarded to that country through the office of exchange concerned in
the same way as un-deliverable correspondence originally posted in that foreign country and returned
undeliverable from India. An unregistered packet containing printed papers of no value, such as price lists,
trade circulars, etc., will not be forwarded to the foreign country through the office of exchange concerned
but will be treated as an article of which the sender is not known.
NOTE 4.- Articles which bear on the outside the name and address of the sender will, when all
attempts to return them to the sender unopened have failed be opened before being placed in deposit.
414. Preparation and use of R.L.O. envelopes and labels. –(1) When an unregistered
article of the letter mail is redirected to the addressee, it will be forwarded enclosed in a R.L.O.
redirected envelope (R.L.O.-9), if the article has been opened or is in any way damaged. In every
other case, the article will, except as provided in paragraph (3) of this rule, be despatched, without
being enclosed in an envelope, the necessary alterations being made in the address as described in
rule 411. If the article is so overlaid with writing or corrections that there is no space for the
revised address to be written legibly, the name of the new office of destination only will be plainly
written in red ink in the face of the article, and a R.L.O. label for redirected articles (R.L.O.-12)
with and a R.L.O. label for redirected articles (R.L.O.-12) with the revised address written on it
will be pasted to the article.
(2) When an unclaimed or refused inland unregistered article of the letter mail is returned
to the sender, it will be enclosed in a R.L.O. envelope (R.L.O.-7) for unclaimed or refused articles,
as the case may be, unless the article bears the name and address of the sender in full outside and
has not been opened. To an unclaimed or refused inland article, which bears the name and address
of the sender in full outside and has not been opened, the appropriate R.L.O. label (R.L.O.-10) will
be pasted.
(3) If there is no space on an article for pasting a label or impressing the R.L.O. stamp, or if
for any other reason it is considered necessary, the article may be forwarded enclosed in a R.L.O.
envelope.
(4) Whenever a R.L.O. envelope or label is used, the name and full address of the
addressee or the sender, as the case may be, will be legible written on it.
NOTE 1.- When a refused article is enclosed in envelope (R.L.O.-7) the clerk concerned will write
on the envelope the name of the original addressee in the character (English or vernacular, as the case may
be) in which the letter was written by the sender. If the clerk cannot write the character, the name of the