Postal Manual Vol. VIII - India Post

(a)
(b)
(c)
Erasure or alteration in the name of office of payment, provided the circumstances in which
the erasure or alteration came to be made are satisfactorily explained by the payee, or the
purchaser.
Erasure or alteration of payee’s name:
(i) Where the purchaser of an order has made it payable first to one person and then
altered it as payable to another person, the alteration being attested by the
purchaser’s signature or initials. If, however he alteration is not so attested,
payment may be sanctioned provided that payee adds his address and his signature
is attested by a known respectable person.
(ii) Where an erasure or alteration has been made in the payee’s name, profession or
occupation by thepayee or by the payee’s agent, and the circumstances in which the
erasure or alteration came to be made are satisfactorily explained.
Orders receipted by a person other than the payee named:
(i) where the name of a messenger has been entered by the payee as that of the payee,
while the orders has been receipted by the actual payee; provided the order is
endorsed also on the back by the messenger.
(ii) Where an order made payable to a married woman has been receipted on her behalf
by her husband.
(iii) Where an order for an official purpose has been made payable to a person in his
(iv)
own name and has been receipted by his locum tenants.
Where an order made payable to a firm, company, society, corporation, etc., is
receipted by the head of the firm, etc.
(d) Torn or mutilated orders :
(i) Where an order has been accidentally torn or has become mutilated, or in other
circumstances of which a satisfactory or reasonable explanation is given.
(e)
(ii) Where an order has been perforated with the words “Not negotiable”.
Crossed orders:
(i) Where a crossed order has first been paid to the payee, who has subsequently refunded
its value, and the order is then presented for payment through a Bank.
(ii)
Where a crossed order has been crossed for payment through a firm which is not a
Bank.
(f) Other defects :
(i) Where an order has been stamped by the issuing or paying offices in the wrong place,
or where the names of the payee or office of payment have been written in the
wrong places.
(ii)
(iii)
(iv)
Where an order has been receipted both by the payee and by his agent.
Where the name and other particulars of the payee, as given on an order, differ from
the receipting signature and there is no reasonable doubt, as to the identity of the
person claiming payment with the intended payee, e.g., a difference in spelling
(Johnson for Johnston), or in title (Captain for Major).
Where a defect in an order is obviously due to accidental or clerical error, or to
some simple mistake which has been, or can be, readily rectified or account for.
2. All other defective Indian Postal Orders should also be sanctioned by the Supdt. of Post
Offices / First Class Postmasters.
127-D. Refund of the value of Indian Postal Orders.-A superintendent of Post Offices or
a First Class Postmaster may sanction the refund of the value of the Indian Postal Orders referred
to him by Postmasters under rule 402/21(2) of the Postal Manual, Volume VI.
127.E. Applications regarding miscarriage, loss or destruction of Indian Postal
Orders.-The original applications for enquiry in respect of miscarriage, loss or destruction of
Indian Postal Orders along with counterfoils should , if they comply with the prescribed