Postal Manual Vol. VIII - India Post

The Assistant Controller,
Foreign Section,
London Postal Service,
London, E.C.
(ii) in the case of articles included in the mails for or from Edinburgh, to –
The Secretary,
General Post Office
Edinburgh,
Scotland.
(iii) in the case of all other articles, to –
The Postmaster,
(British Office of Exchange)
(d) Enquiries regarding parcels, similar to those referred to in (c) above, should be
addressed in the same way, except that in the case of parcels included in the mails for
or from London, the enquiries should be addressed to –
The Assistant Controller,
General Post Office,
Parcel Depot,
London, E.C.
(4) When any enquiries have to be made, or any information has to be collected, in
connection with references to or from the British Post Office, the Head of the Circle dealing with
the reference will, when necessary, call for the required information from the Head of the Circle
concerned, who should endeavour to make the desired information complete and then furnish the
Head of the Circle concerned with a report on the case, so as to enable him to address or reply to
the British Post Office.
(5) In the case of all other countries, the medium of reference is the Head of the Circle of
the Circle in which the Indian office of exchange is situated. Offices of exchange can correspond
with their counterparts or the specific offices in the case of certain administrations (vide recueil
published by the International Bureau) abroad, on routine questions, like notices of non-delivery,
verification notes, reclamations etc., for which standard forms are prescribed in the Convention
and Agreements and on matters which involve collection or furnishing of factual information
particularly in regard to complaints enquiries or requests for information. But in all other cases the
matter should be referred to the Head of the Circle in which the office of Exchange is situated.
NOTE – Formal references such as notices of non-delivery, verification notes, reclamations,
etc. and reminders relating thereto, are not dealt with by the Postmaster-General, but by the Indian
Officers of foreign exchange.
71-A. Disposal of enquiries or complaints relating to the loss or non-delivery of
unregistered and registered articles of the letter mail and of foreign parcels posted in and
addressed to a country other than India. – If an enquiry is made regarding the disposal of an
unregistered or registered article of the letter mail posted in a foreign country which is a member
or the Universal Postal Union and addressed to another country which is also a member of the
Union, the following action should be taken if the enquiry has been received within the prescribed
period – nine months if the enquiry has been made by a member of the public and two years if it
has been made by an Administration of the Union :-