Postal Manual Vol. VIII - India Post

315. Enquiries – All cases received by the Town Inspector for enquiry should be attended
to by him immediately on receipt. Complaints sent to him by the Superintendent or the
Postmaster, should be gone into with the determination to get at the bottom of them and he should
be careful to prevent all unnecessary delay. The practice of endorsing original papers “for
enquiry” to sub and branch postmasters and others is strictly forbidden and the Town Inspector has
no power to transfer any case without obtaining the postmaster's orders to that effect. He must go
personally to the town offices concerned and obtain definite replies on the specific points.
316. Hours of despatch of mails;-(1) The superintendent or the postmaster will furnish the
Town Inspector for his guidance with a statement, according to the form given in this rule, of the
hours of despatch of mails from town offices.
1. Name of town office.
2. Number of despatch.
3. Name of office or section to which the despatch is sent.
4. Distance in miles from the office or section named in column 3.
5. Time occupied in transit.
6. Hour of last clearance of letter box.
7. Hour of despatch from town office.
8. Hour of arrival at the office or section named in column 3.
9. Mode of conveyance.
10. Details of the mail comprising each despatch.
11. Name of office or section to which the dispatch is sent.
12. Hour of last clearance of letter box.
13. Hour of dispatch from town office.
14. Hour of arrival at the office or section names in column 11.
15. Remarks.
(2) This statement contains useful information, and should be referred to by the Town
Inspector when making enquiries into complaints regarding delays to letters, detentions to mails,
etc. It will also help to check the working of runners.
(3) The statement should be corrected from time to time as changes are made by the
postmaster, and it should be made over by the Town Inspector to his successor.
317. Diary of Town Inspector – (1) A clear and accurate account of the Town Inspector’s
work during the day should be noted in a diary in form (Genl.3) to be submitted every evening to
the postmaster who will examine it and pass his orders on it. Those Town Inspectors who do not
work on Sundays and post office holidays should not submit their diaries for those days to the
officers concerned but should note the date followed by word ‘Sunday’ or ‘Holiday’ at the top of
the diary of the subsequent day with the diary of the last working day of each month, the Inspector
will submit the monthly list of money orders verified during the month and the result of each
verification.
(2) This diary will ordinarily be the only written communication between the Town
Inspector and the Postmaster, with the exception of reports on important complaint cases. All
cases, suggestions and recommendations, therefore, which are not of sufficient importance to
require a separate report to the Superintendent or postmaster, but which, it is necessary or
desirable, should come under his immediate superior’s notice, must be detailed in the diary, blank
sheet being attached to the printed form, if necessary.