1.5 - About University

WEB WORKSHEETUse this matrix to spark your thinking about results-based leadership.1. Clearly set out the balanced results expected.For organizational results, consider:❑ determining the organizational capabilities needed❑ aligning systems and business processes to produce resultsFor employee results, consider:❑ determining the human capabilities needed❑ building employee commitment to results❑ designing or redesigning work processes and systems to support desired resultsFor customer or client results, consider:❑ defining who your customers and clients are and are not [☛ 3.6 Strategic Relationships]❑ clearly determining how you add value for your customers❑ ensuring customer or client service systems are working effectivelyFor investor results, consider these areas:❑ setting profit or revenue growth targets❑ managing costsNext steps:[☛ 2.1 Systems Thinking, 2.8 Balanced Scorecard, 5.7 Stakeholder Groups]2. Define the leadership attributes needed to achieve those results. Consider:❑ competencies required—clearly linked to balanced business results❑ capabilities needed to design results systems and engage employeesNext steps:[☛ 10.3 Team Competencies, 13.8 Competencies]3. Ensure that organizational systems, and all leaders in the organization, are aligned with desired results. Consider:❑ work design and business processes❑ rewards and compensation systems❑ training in results-based leadership at all levels in the organizationNext steps:[☛ 2.1 Systems Thinking, 2.2 7S Model, 4.1 Organizational Design, 4.3 Reengineering]SECTION 1 FOUNDATIONAL CONCEPTS 23