1.5 - About University

H OW TO USE THIS LEADERSHIP TOOL“Potential Problem Analysis is not a negative search for trouble. It is a positive search for ways to avoid andlessen trouble that is likely to come in the future. ... Merely being able to remember a thousand horror stories isof no use unless that body of information can be used to prevent more.”—Charles Kepner and Benjamin Tregoe, THE NEW RATIONAL MANAGERThis process is best used in a group setting when the project plan is nearly complete from aprofessional or technical perspective; use it with the project group as a whole, in order to getcommitment to the results. Another typical use is in project review by a leader.Use the worksheet provided to organize Potential Problem Analysis into a very brief form.WEB WORKSHEETSuccess Statement for the Plan:P OTENTIAL P ROBLEM A NALYSIS W ORKSHEETKey Plan Potential Risk Likely Preventive ContingentSteps Problems P and S Causes Probability Actions ActionsCopyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.SECTION 7 TOOLS FOR PROBLEM SOLVING, DECISION MAKING, AND QUALITY 221