1.5 - About University

WEB WORKSHEETLeadershipAction plans to improve yourpractices Actions effective leaders take leadership practicesTeach andcoachbusinessliteracy.Stay close toyour people.Tell the truth.Align systems.Lead byexample.❑ Explain why and how money is made and wealth iscreated.❑ Explain why and how profits are made.❑ Explain which critical numbers are important.❑ Understand and help others understand the businessand its competitive environment.❑ Help workers understand customer needs and customerservice.❑ Explain the numbers in a straightforward way.❑ Teach and model accountability.[☛ 13.3 Accountability]❑ Get out onto the “shop floor” where the work is done.❑ Teach and model interdependence.❑ Trust people to do what is best for the company.❑ Inspire confidence and excitement.❑ Be open and honest.❑ Model total integrity with people.❑ Give and receive tough feedback.[☛ 8.2 Direct Communication]❑ Know how much you can tell others and explain why.❑ Know what can’t be shared and explain why.❑ Be up-front about jobs and security.❑ Minimize mixed messages.❑ Use down-to-earth explanations; listen well.[☛ 12.2 Trust]❑ Get appropriate and timely information to workers tosupport their decision making.❑ Design appropriate rewards so everyone wins.❑ Use an appropriate leadership style; encourage others totake responsibility and make decisions.❑ Understand interdependencies, so that one groupdoesn’t win at the expense of another.❑ Break down functional stovepipes.[☛ 9.1 Leadership Versatility, 9.2 Situational Leadership]❑ Be a great communicator, storyteller, educator, coach,and counselor.❑ Live by “My success is the success of others.”❑ Do not talk down or over their heads.❑ Be credible on the “shop floor.”❑ Act as an external border guard, fending off externalannoyances so people can do their work.[☛ 1.8 Recursive Leadership]124 SECTION 4 TOOLS FOR DESIGNING PRODUCTIVE PROCESSES AND ORGANIZATIONS