1.5 - About University

➍ConfrontConsequences➟➎ConcludeApplyconsequences.If the problem still persists, it is now time to talk about consequences. You don’t need to takeaction just yet, although you have probably reached your limit with this problem.➟ • Be clear about what will happen next if the problem is not resolved.• Be specific, using times, dates, and descriptions.Still no result? It’s time to apply the consequences. Now you must follow through, or sacrifice yourcredibility. Don’t act out of anger; just act. It takes courage to act decisively.➟H OW TO USE THIS TOOL“If I decided to accept all behaviors without comment, I would discount myself and deny those close to me theopportunity to learn about my thoughts and feelings concerning their behavior, and perhaps to change what theyare doing. If I chose to stop transacting with everyone who is engaging in uncomfortable behaviors, I would soonrun out of friends and associates.”—Abe Wagner, THE TRANSATIONAL MANAGERUse the space provided to prepare for a challenging disagreement or disciplinary situation thatyou need to handle in the near future. Plan your approach objectively, noting each step thatyou might take as it becomes necessary.Most leaders would use this process infrequently. If you tried to confront every little bit ofineffective behavior you came across, you would probably get very little else accomplished,and you certainly wouldn’t have much fun.WEB WORKSHEETStepActions to take➊Concern➋Confer➌ConsultSECTION 12 TOOLS FOR LEADING RELATIONSHIPS 379