1.5 - About University

Job Design✘ Single-task jobs✘ Management defines problems and solutions✘ Most isolated from customer✘ Work in the office, and within your function✘ Paper, pen, pencil, and telephone✘ Sparse feedback systems➟Job Design✔ Whole job✔ Everyone is a problem solver✔ Everyone serving customers or clients✔ Cross-functional project teams✔ Computer monitors and input devices✔ Multiple performance systems and measuresH OW TO USE THIS LEADERSHIP TOOL"You know you have built an excellent digital nervous system when information flows through your organizationas quickly and naturally as thought in a human being and when you can use technology to marshal and coordinateteams of people as quickly as you can focus an individual on an issue."—Bill Gates, BUSINESS @ THE SPEED OF THOUGHTNo leader is immune to the information revolution and the subsequent demands from organizationsand employees.WEB WORKSHEETSummarize your leadership style along each of the dimensions in this table. Note where youare now as a leader, where you would like to be, and actions needed to get you there.Leadership Current leadership Desired leadership Action plans forarea behavior behavior makimg the changeOrganizationalculturePeople[ ☛ 4.5 Culture]Systems[☛ 4.4 Employee Involvement][☛ 2.1 Systems Thinking]SECTION 1 FOUNDATIONAL CONCEPTS 3