1.5 - About University

5. Actively listening to content:1 2 3 4 5 I consciously use summarizing and paraphrasing toclarify my understanding, before I give my point ofview.1 2 3 4 5 I am aware of the difference between stating anobservation and making an evaluation.1 2 3 4 5 I am able to name problems in a way that does notmake them personal.1 2 3 4 5 I am aware of the difference between listening tocontent and listening for process.ContentProcessEmotionWater Line6. Listening for process:1 2 3 4 5 I understand when to respond to process; that is, how we are dealing with the concern(as opposed to content).1 2 3 4 5 I am able to metacommunicate; that is, talk about what we are talking about.[☛ 8.5 Metacommunicating]1 2 3 4 5 I understand the power of framing and reframing, and can help others reframeissues or concerns when appropriate. [☛ 7.1 Problem Framing]7. Listening for emotions:1 2 3 4 5 I can hear the emotion in another person’s words, voice, tone, and other nonverbals,and reflect that emotion back to the person.1 2 3 4 5 I know when it is appropriate to make a listening response to other people’s emotions.1 2 3 4 5 I know I cannot fix emotions, I can only help people express them more clearly.8. Listening overall:1 2 3 4 5 I often ask for feedback on my listening skills.Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.R ELATED LEADERSHIP TOOLS1.8 Recursive Leadership 8.5 Metacommunicating 8.8 Listening Techniques8.1 Conversations 8.6 Communication 101 12.4 FeedbackF OR FURTHER ASSISTANCECovey, Stephen. The Seven Habits of Highly Effective People: Powerful Lessons in Personal Change. Simon & Schuster,1989.SECTION 8 TOOLS FOR COMMUNICATION 253