1.5 - About University

H OW TO USE THIS LEADERSHIP TOOL“Criticism is a by-product of significant action. … And the more valid the criticism, themore difficult it is to receive.”—Warren Bennis, AN INVENTED LIFEIf people don’t give you feedback, rather than complaining or wondering why this isn’t happening,be proactive. Decide whose feedback you would value, then go out and seek their perspective.Similarly, think of people who might benefit from receiving your feedback, and thentake the initiative to provide feedback to them.WEB WORKSHEETWe learn best from our successes. As a first step in preparing a feedback improvement plan,use the space provided to review a past success that you had when giving and receiving difficultfeedback.Briefly outline a situation in which you did aparticularly good job of providing difficult feedback toanother person.Briefly outline a situation in which you received difficultfeedback particularly well.What specifically did you do that made this process goso well?What specifically did you do that made this process goso well?The skill of giving and receiving feedback is too important for a leader to take for granted.Reread the do’s and don’ts provided and, thinking about your past successes with giving andreceiving feedback, use the space provided to plan improvements in how you carry out thisessential leadership behavior.SECTION 12 TOOLS FOR LEADING RELATIONSHIPS 373