1.5 - About University

(e.g., speaking out of turn in meetings,acting superior)(e.g., boasting about pastaccomplishments and qualifications)Step 2: Coach the individual on culturally appropriate behavior. [☛ 13.1 Coaching]Having completed this homework does not necessarily mean you should now confront theoffending individual directly. In many cultures (including North America, in less obviousways), directness or confrontation causes the offender to lose face. It might now be appropriateto set your homework aside, as coaching from a written text is seen in many parts of theworld as serious, condemning, and permanent.Next, follow these three tips:a. Where to say it: Take the person out for coffee or lunch in some private place.b. How to say it: Exchange pleasantries and show interest in learning about theother person’s culture.c. What to say: Gently discuss the cultural differences at issue (i.e., the content ofthe three columns above). Do this verbally. Don’t use writtennotes.Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.R ELATED LEADERSHIP TOOLS8.1 Conversations 12.4 Feedback 14.7 Personal Preferences8.5 Metacommunicating 13.6 Attribution Theory 15.3 JoHari Window8.7 Active Listening 14.6 Learning Styles 15.4 Ladder of InferenceF OR FURTHER ASSISTANCEMacIonis, John, and Nijole V. Benokraitis. Seeing Ourselves: Classic, Contemporary, and Cross-Cultural Readings. PrenticeHall, 1997.Morrison, Terri, Wayne A. Conaway, George A. Borden, and Hans Koehler. Kiss, Bow, or Shake Hands: How to DoBusiness in 60 Countries. Adams Media Corporation, 1995.Culture Shock: A Guide to Customs and Etiquette. This Graphic Arts Center Publishing Company series of books, oneper country, is an excellent source of cross-cultural information.SECTION 8 TOOLS FOR COMMUNICATION 259