1.5 - About University

10.3 T EAM C OMPETENCIES:T HINKING, RELATING, AND A CTINGInspired by Estela Bensimon and Anna Neumann.Work teams need skills in three fundamental competency areas in order to operate effectively.Get the Job Done and Produce Results:• Plan well.• Set and achieve goals.• Share accountability.• Measure task- and results-related behavior.• Make decisions and recommendations.• Monitor and control results.• Coordinate and communicate well with stakeholders.• Be efficient; do things right.• Key statement: “We do these things to get results... .”BalanceUse Quality Thinking:• Strive for intellectual effectiveness.• Use optimal process tools.• See multiple perspectives and assumptions.• Define perspective or frame for issues.• Challenge and improve processes.• Analyze, innovate, synthesize.• Reach agreement and closure.• Challenge each other.• Promote project leadership literacy.• Promote business and economic literacy.• Think strategically and long-term.• Take care of systemic issues.• Do the right things.• Involve the right people.• Key statement: “We think ... .”Take Care of Interpersonal Needs:• Understand social needs of team.• Give each other mutual support.• See themselves as a team.• Strive for synergy.• Deal effectively with feelings.• Honor differences.• Challenge each other—open, honest debates.• Honor and deal with conflict.• Give and receive feedback.• Be trusting and open.• Search for win–win decisions.• Have a joint commitment to success.• Feel good about being part of the team.• Key statement: “We feel ... .”SECTION 10 TOOLS FOR LEADING TEAMS AND GROUPS 305