1.5 - About University

7.5D ECISION M AKING: MAKING D ECISIONSL OGICAL AND D EFENSIBLEInspired by Ben Tregoe and Chuck Kepner.Important decisions that leaders make are rarely without ambiguity or controversy. Yet, decidethey must; it’s part of the job. But this job becomes easier if leaders have access to a generalpurposedecision-making tool that meets two criteria:i. It’s logically defensible—the quality side of the decision.ii. It’s supported by key stakeholders—the commitment side of the decision.Use this process to enhance the quality of your decisions. In addition, involving appropriatestakeholders in the process will lead to higher levels of commitment to these decisions.➊➋➌➍➎➏Define the goal of the decision: [☛ 2.7 Goal Statements, 7.1 Problem Framing]– Check the frame of the decision: “What’s in the running, and what’s out?”Brainstorm, then agree on decision criteria: [☛ 6.9 Brainstorming]– Clarify the criteria for making the decision.– Separate the “musts” (results that must be obtained), from the “wants” (desired butnot essential).– Rank the “want” criteria in order of importance, or rate their importance on a scaleof 1 to 10. [☛ 10.11 Priority Setting]Identify possible decision options.Rate these decision options against the decision criteria:– You may wish to rate how well an option meets a criterion on a scale of 1 to 10.Identify the risks and limitations for the highest-rated option(s).Using your decision criteria, select the option with the best rating and the most manageablerisks.➊ Decision Goal: What do we want to accomplish as a result of this decision?➋ Selection criteria: ➌ Option 1 ➌ Option 2 ➌ Option 3Results—desirable and undesirableBrainstormedcriteriaList all conceivable decisioncriteria. (Be creative.)Criteriaclarified and rankedNext, organize and define eachcriterion as clearly as you can,then rank.➍ Evaluateoption againstcriteria (1–10).➍ Evaluateoption againstcriteria (1–10).➍ Evaluateoption againstcriteria (1–10).Total =Total =Total =SECTION 7 TOOLS FOR PROBLEM SOLVING, DECISION MAKING, AND QUALITY 215