1.5 - About University

❑❑Integrate with the workgroup or team’s ground rules. [☛ 10.8 Ground Rules]Integrate with the people side of problem solving, including listening, dealing withconflict, and managing differences. (See tools matrix.)WEB WORKSHEETSelect an upcoming situation in which this general problem-solving model will help you worka problem systematically.The gap: What Is versus What Should Be.In preparation for meeting with your workgroup or team, list the data that you presentlyhave regarding this problem.1. Select and define theconcern or problem.2. Analyze the problem forcause(s).3. Generate potentialsolutions.4. Decide on the bestsolution.5. Plan implementation ofthe change.6. Follow through andevaluate implementationof the change.[☛ 7.1 Problem Framing][☛ 7.3 Finding Cause][☛ 6.9 Brainstorming][☛ 7.5 Decision Making][☛ 5.1 Change Equation, 10.12 RASCI Planning]Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.R ELATED LEADERSHIP TOOLS1.10 The GAS Model 7.1 Problem Framing 10.6 Group Leader Skills6.3 Complex Situations 7.3 Finding Cause 11.1 Process CycleF OR FURTHER ASSISTANCE“Xerox Problem-Solving Process.” Harvard Business Review. July–August 1993.Kepner, Charles H., and Benjamin B. Tregoe. The New Rational Manager. Princeton Research Press, 1981.206 SECTION 7 TOOLS FOR PROBLEM SOLVING, DECISION MAKING, AND QUALITY