1.5 - About University

4TOOLS FOR DESIGNINGPRODUCTIVE PROCESSESAND ORGANIZATIONSA poor process or dysfunctional organization will diminish thecontribution of even the most motivated employees (and leaders!).As Peter Scholtes says, “All the empowered, motivated,teamed-up, self-directed, incentivized, accountable, reengineered,and reinvented people you can muster cannot compensatefor a dysfunctional system.” This section provides anoverview of some key tools leaders require to design effectiveprocesses and organizations that will maximize the contributionsof people.100