1.5 - About University

How will you gently challenge this person to come clean and tell you his or her real concerns? What specifically mightyou say? (It’s important that this challenge is not so weak that it’s missed by the other person, or so strong that it drivesthe other person’s indirect resistance even further underground. In crucial situations, you may wish to practice phrasingyour challenge with a trusted coach.)If, despite your good-faith responses, the other person is still not willing to be direct with you, what alternatives do youhave and what steps might you take next?Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.R ELATED LEADERSHIP TOOLS8.5 Metacommunicating 12.1 The Relationship Bank 12.6 Confrontation8.7 Active Listening 12.4 Feedback 12.7 Dealing with ConflictF OR FURTHER ASSISTANCEBlock, Peter. Flawless Consulting: A Guide to Getting Your Expertise Used. University Associates, 1978.Hiebert, Murray. Powerful Professionals: Getting Your Expertise Used Inside Organizations. Recursion Press, 1999.SECTION 5 TOOLS FOR LEADING CHANGE 165