1.5 - About University

An alternative is to list the key people or groups and their RASCI, as shown in this example.ActionsBy whenPatChrisKellyLeeTrainingvendorSteeringcommitteeOthersIdentify all the users needingtraining.June 30RSIHRTraining-CIdentify the general trainingobjectives.June 30RASIdentify specific users needingspecialized training.July 31SSoftwareVendor-C[additional steps]Set up training schedules.Sept. 31SICorporateService-CT IPS✔✔✔Assign responsibilities only to individuals or true teams (i.e., teams with clear jointaccountabilities). [☛ 13.3 Accountability]Place responsibility at the lowest feasible level. (Senior management is always ultimatelyresponsible.) [☛ 9.2 Situational Leadership]It may be helpful to use this tool in conjunction with tool ☛ 5.7 Stakeholder Groups.H OW TO USE THIS LEADERSHIP TOOL“Responsibility charting clarifies behavior that is required to implement change tasks,actions, or decisions. It helps reduce ambiguity, wasted energy, and adverse emotional reactionsbetween individuals or groups whose interrelationships are affected by change.”—Richard Beckhard and Reubin Harris, ORGANIZATIONALTRANSITIONS: MANAGING COMPLEX CHANGEA common frustration and cause of inefficiency in workgroups and teams is a lack of clear rolesand responsibilities. A RASCI chart can be a huge help in these situations.The RASCI chart is best used when:✔ A new workgroup or a new project is being started.✔ Many people are involved in any project.✔ A number of new people have joined a project, or the roles of people have changed.✔ A plan is complex.✔ There is conflict or confusion in an existing team or workgroup (e.g., “Who has theball?”).Follow these steps to use the RASCI chart:1. Get commitment for using the RASCI charting process by showing group members arelevant example (perhaps the example provided here).2. Define or clarify how the RASCI chart will be used. (Needless to say, this is only possibleif the goal of the overall project is clear.) [☛ 11.1 Process Cycle]SECTION 10 TOOLS FOR LEADING TEAMS AND GROUPS 333