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R ELATED LEADERSHIP TOOLS5.1 Change Equation 5.6 Aligning Systems 5.9 Resistance5.3 Change Readiness 5.7 Stakeholder Groups 9.8 Selling Large ProjectsF OR FURTHER ASSISTANCEKotter, John. Leading Change. Harvard Business School Press, 1996.Ulrich, David, Jack Zenger, and Norman Smallwood. Results-Based Leadership. Harvard Business School Press, 1999.Weick, Karl E. The Social Psychology of Organizing. Random House, 1969.144 SECTION 5 TOOLS FOR LEADING CHANGE
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Copyright © 2001 by McGraw-Hill. A
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➠ 8.4 Levels of Communicating: De
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➠ 13.9 Human Capital: Truly the M
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1.10 The GAS model: Designing pract
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S ECTION 5—TOOLS FOR L EADING C H
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7.8 Affinity diagrams: Organizing m
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10.9 Making information visible 323
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13.8 Job Competencies: Measuring an
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HOW TO USE AND BENEFITFROM THIS BOO
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locate and use the exact tool for y
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If your need is:Look for these reso
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The Leadership GurusJohnson, BarryJ
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ACKNOWLEDGMENTSA book is never the
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1.1L EADERSHIP IN THE T WENTY-FIRST
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Information[☛ 2.2 7S Model]Leader
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H OW TO USE THIS LEADERSHIP TOOL“
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1.3H OW E FFECTIVE L EADERS A CT: A
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F OUR STEPS TO IMPROVING YOUR LEADE
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Challenge and support,but don’t p
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R ELATED LEADERSHIP TOOLS1.5 Seven
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Fosterinterdependence.(Think win-wi
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1.6 L EADERSHIP: THE B OARDS OF P L
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2. Are you satisfied with leadershi
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Leadership starts at the top, be th
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4. Follow through by holding leader
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R ECURSIVE M AXIM #1The best way to
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WEB WORKSHEETTake a few minutes to
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Work designWhat challenged theparad
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R ELATED LEADERSHIP TOOLS1.1 Twenty
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development paths of all positions
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1.11I NTEGRITY: GUT-LEVEL E THICSCo
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What actions will you take to begin
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2.1 I NTRODUCTION TO S YSTEMST HINK
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4. As above, examine the subsystems
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This graphical illustration of a mi
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2.3 D IRECTIONAL S TATEMENTS:T HREE
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➌➍Next, have the group come tog
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H OW DOES A VISION STATEMENT FIT WI
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R ELATED LEADERSHIP TOOLS1.10 The G
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Step ➌Communicatingand modelingva
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The values you currently practiceTo
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N ESTEDPURPOSESA specific purpose k
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2.7 W RITING C LEAR G OAL S TATEMEN
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GoalKeyActionItemsGoal #2IntentGoal
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Internal Process MeasuresEmployee a
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3TOOLS FOR STRATEGICTHINKINGWith th
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Michael Traceyand FredWiersmaJames
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Mintzberg, Henry. The Rise and Fall
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their product or service no longer
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3.3 SWOT: STRENGTHS, WEAKNESSES,O P
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strategy clarification. Having said
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Designing the Value ConstellationTh
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3.5 S TRATEGIC R ESOURCING: DEFININ
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High Value-Added or Business Necess
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3.6S TRATEGIC R ELATIONSHIPS: ANALY
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I NCREASING V ALUE-ADDED W ORKNeces
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AppropriateorganizationalcultureApp
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3.8P ARTNERING FOR S UCCESS: JOINT
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StrategicYour proposeddimension Key
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3.9M ARKETING A P ROFESSIONAL S ERV
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G ETTING THE PROCESS STARTEDAs a wa
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4TOOLS FOR DESIGNINGPRODUCTIVE PROC
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A N ORGANIZATIONAL DESIGN MODELAll
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WEB WORKSHEETWho You ServeThe Exter
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Mid-level leaderFrontline leaderSen
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4.3 B USINESS P ROCESS R EENGINEERI
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❑❑❑❑Form a steeringcommitte
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4.4 E MPLOYEE I NVOLVEMENT:A RANGE
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The guideline What to look for Rema
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1. What is the probable level of in
Page 294: ➠➠➠➠thrive; inappropriate a
Page 298: Need to Start Need to Stop Need to
Page 302: In Jack Stack’s Springfield Reman
Page 306: WEB WORKSHEETLeadershipAction plans
Page 310: 4.7J OB S ATISFACTION: INVOLVING W
Page 314: 5. Meaningful work• Your work has
Page 318: 3. Clarify limitations on the CEO
Page 322: 4.9U SING P ROFESSIONAL E XPERTISE:
Page 326: ❑ What concerns do you each have
Page 330: Act on survey results and changes p
Page 334: Questionnaire designWhat elements o
Page 338: 5.1L EADING C HANGE: A CHANGE E QUA
Page 342: 5.2 L EADING M A JOR C HANGE IN Y O
Page 348: 5.3 A SSESSING R EADINESS FOR C HAN
Page 352: 5.4 L EADING C HANGE: SMALL W INSOR
Page 356: Downsides of this approach:Downside
Page 360: • Real or not, if a person percei
Page 364: 5.6A LIGNING S YSTEMS: BUILDING S Y
Page 368: WEB WORKSHEETA LIGNING S YSTEMS W O
Page 372: Examples are groups such as purchas
Page 376: WEB WORKSHEETS T AKEHOLDER G ROUP M
Page 380: 1. The first meeting: Endings. They
Page 384: 5.9S URFACING AND D EALING WITH R E
Page 388: How will you gently challenge this
Page 392: ✔✔Real communication is possibl
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6TOOLS FOR CRITICALTHINKING AND INN
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InconsistencyCaricaturingApplying a
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6.2A SSUMPTION A NALYSIS: TESTING D
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R ELATED LEADERSHIP TOOLS5.7 Stakeh
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2. Brainstorm, makingthe elements o
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6.4 D EALING V ERBALLY WITH C OMPLE
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“In the time we have available, I
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6.5 F ORCE-FIELD A NALYSIS:O RGANIZ
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Desired goal:______________________
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Defines, sets boundariesfor discuss
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6.7 C REATIVITY AND I NNOVATION:T H
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Innovation assessmentYour personalq
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6.8M IND M APPING: A BREAKTHROUGH T
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Think of a situation in which mind
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H OW TO BRAINSTORM1. Ask the workgr
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7TOOLS FOR PROBLEMSOLVING, DECISION
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S COPING A PROBLEMWhen thinking abo
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The problem as currently definedQue
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5. Planimplementationof the change.
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7.3P ROBLEM S OLVING: A SYSTEMATIC
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seriously malfunctioning machines,
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R ELATED LEADERSHIP TOOLS6.2 Assump
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The Individual—Team PolarityIndiv
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7.5D ECISION M AKING: MAKING D ECIS
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7.6 P OTENTIAL P ROBLEM A NALYSIS:D
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7.7T OTAL Q UALITY L EADERSHIP O VE
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The QualityTool What it is and what
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7.8 A FFINITY D IAGRAMS: ORGANIZING
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The authors of this book had 150-pl
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8TOOLS FOR COMMUNICATIONEven in thi
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Y OU GET THREE CONVERSATIONS FOR TH
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2. Information(gleaned from thedata
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Communicationfactors➊ Use CORE to
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An effective communication strategy
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8.4 L EVELS OF C OMMUNICATING:D EBA
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Purpose__ to analyze and decideDisc
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M ETACOMMUNICATIONSCHEMATICProcess
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Empathy:❑ Positions and expressed
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8.7 A CTIVELY L ISTENING FOR C ONTE
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5. Actively listening to content:1
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8.9 C ROSS-CULTURAL C OMMUNICATIONI
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(e.g., speaking out of turn in meet
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into the official system. Make comm
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9TOOLS FOR LEADINGAND INFLUENCING O
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W HEN TO USENondirective• when a
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9.2 M ATCHING Y OUR L EADERSHIP S T
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9.3L EADERSHIP S TRATEGIES FOR D EL
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❑❑❑Delegate according to the
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influencing those areas that provid
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9.5 P RINCIPLED N EGOTIATION:C REAT
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WEB WORKSHEET1. SEPARATE THE PEOPLE
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9.6 M AKING G REAT P RESENTATIONSIn
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The Body—The FrameworkMain Point
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❻many presenters don’t allow pe
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9.8 S ELLING L ARGE P ROJECTS:A MUC
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Type of question What they are Comm
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9.9 P OWER: A FUNDAMENTAL E LEMENTO
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Source of PowerConnection-based ora
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Type of SupportChallengersFamily an
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10TOOLS FOR LEADING TEAMSAND GROUPS
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High-PerformingTeamHow work gets do
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10.2 I MPROVING T EAM IQContributed
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2. Signs of high Team IQ: Identify
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10.3 T EAM C OMPETENCIES:T HINKING,
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R ELATED LEADERSHIP TOOLS1.7 Result
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10.5 D EALING WITH D ISTURBANCESIN
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WEB WORKSHEETUse the workspace prov
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1 2 3 4 5 I can deal with typical d
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10.7 G ETTING P ARTICIPATIONInspire
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WEB WORKSHEETThink about specific s
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A FIVE- STEP PROCESS FOR ESTABLISHI
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10.9 M AKING I NFORMATION V ISIBLEI
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❑Sorting out complex situations
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T IPS FOR HELPING GROUPS REACH CLOS
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10.11 P RIORITY S ETTINGIN A W ORKG
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WEB WORKSHEETThink of situations in
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An alternative is to list the key p
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11TOOLS FOR LEADINGMEETINGSThe most
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H OW TO USE THIS TOOL“…If leade
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11.2M EETINGS: PURPOSE AND F UNCTIO
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What key functions are served by ou
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❑ Quickly refine the purpose, goa
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5. Following up on action plans dev
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11.4 M EETING R OLESInspired by Ric
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TimekeeperProcess Advisor (meeting
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Keeping the meeting on track:❑ Ge
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11.6 T HE M EETING A GENDA:W HY, WH
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Person Time Measurable/observableAg
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➍Agree onthe Agenda➟❑❑❑Di
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11.8 T HE M EETING M INUTES:W HY, W
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Agenda item Meeting decision and/or
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12.1 T HE R ELATIONSHIP B ANK:M AIN
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3.4.5.Copyright McGraw-Hill 2000. O
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Trusting otherspredisposes them tot
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12.3T RIANGULATION: THE S UREST W A
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Note a couple of ways you can you h
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12.5 P REPARING Y OURSELF TOG IVE N
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2. What specifically do you want th
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➍ConfrontConsequences➟➎Conclu
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12.7 C ONFLICT: FIVE L EVELS FORD E
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WEB WORKSHEETBest resolutionConflic
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the gang. Challenge Insecure Aggres
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12.9T HE E SSENTIALS OF C USTOMER S
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Current description(as of date: ___
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13.1 C OACHING AND S UPPORTINGTHE S
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➋Assessing andbenchmarking➌Esta
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13.2 C OACHING H IGH-PERFORMERS:A N
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paths to success, solidify old skil
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13.3A CCOUNTABILITY A GREEMENTS: DE
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AccountabilitiesI am personally acc
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➋➌➍➎Key Result Areas (KRAs)
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➎ Action PlansCopyright McGraw-Hi
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NotImportantActivities➌Activities
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13.6A TTRIBUTION T HEORY: ASSESSING
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The attributions others might make
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✔✔✔✔✔✔required for high
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13.8J OB C OMPETENCIES: MEASURING A
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WEB WORKSHEETJob: _________________
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ience, education, and training.”
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13.10 T HE F OUR S TAGES® M ODEL:U
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4. What barriers does this person n
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Expertise Key relationship Typical
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14TOOLS FOR LEARNINGChange is takin
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ScarcityAbundanceAppropriate UsesSc
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14.2S INGLE-LOOP AND D OUBLE-LOOP L
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List one or two key reasons why you
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Level ofvaluationA. PreparationB. T
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Improve your own leadership practic
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14.5T EACHING A J OB: AN E S SENTIA
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Major learning steps Bite-size lear
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What are the practical implications
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14.7P ERSONAL P REFERENCES: CAPITAL
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LeaderDirectreportIssues that might
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15.1B ALANCE: TAKE C ARE OF Y OURSE
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3. Nurturing my close relationships
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15.2 LEQ: THE L EADERSHIPE MOTIONAL
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Emotional competency My assessment
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15.3T HE J OHARI W INDOW: WHAT Y OU
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Things TheyDon’t KnowThings I kno
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In the example here, Lee is a Sr. V
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Use these questions to assess your
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15.5H ABITS: THE G OOD AND B AD N E
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FeelingBuild on the positive: What
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S TRESS HAS BOTH FINANCIAL AND HUMA
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R ELATED LEADERSHIP TOOLS4.7 Job Sa
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Contingency leadership model, 267-2
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Quality, tools for ensuring, 199-23
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