1.5 - About University

15.2 LEQ: The leadership emotional quotient 455➥Provides an overview of a leadership competence area known variously as emotionalintelligence (EI), emotional quotient (EQ), emotional literacy, emotional smarts,or emotional competence.15.3 The JoHari window: What you don’t know can hurt you 459➥Helps leaders think about how they relate with others, and about their need toknow themselves and to be open to feedback from others.15.4 Understanding our assumptions and biases 462➥Enables leaders to inquire into, challenge, and check their assumptions, conclusions,and beliefs.15.5 Habits: The good and bad news that leaders need to know 467➥Helps leaders understand their familiar and comfortable habits and learn how tochange a habit.15.6 Managing your defensive reactions 470➥Explains how defense mechanisms reduce anxiety; that some defenses are healthy;and that others can severely limit a leader’s potential for success.15.7 Managing the stress associated with being a leader 472➥Focuses on personal stress and how to deal with it. A diagnostic checklist is providedto help leaders understand personal stress and the stress levels within a workgroup.A NNOTATED C ONTENTSxxi