1.5 - About University

S ECTION 5—TOOLS FOR L EADING C HANGE5.1 Leading change: A change equation 140➥Pulls together a number of elements of successful change, complete with a checklistof suggested actions.5.2 Leading major change in your organization 142➥Blueprints how to lead change in a large part of an organization.5.3 Assessing readiness for change 145➥Helps leaders understand how ready they and their organizations are for change;identifies the major barriers early enough so you can do something about them.5.4 Leading change: Small wins or breakthroughs? 147➥Helps leaders decide whether the change should be incremental—based on a seriesof small wins; or breakthrough—a discontinuous break with the past.5.5 Change window: A balanced approach to winning supportfor change 150➥Helps leaders visualize a balanced approach to change, recognizing the pull to thefamiliar against the push to move on.5.6 Aligning systems: Building systems compatibility intochange plans 153➥Recognizes that, designed in isolation from the larger system into which it needs tofit, change is almost certainly doomed to fail; helps leaders to understand and workthe system.5.7 Stakeholder groups: Understanding and mappingstakeholder systems 156➥Helps leaders visualize who needs to be involved in sustainable change and in whatway.5.8 Human transitions: Helping people work through major change 160➥Deals with a challenging piece of the change puzzle: Ultimately, successful changemeans people successfully changing.5.9 Surfacing and dealing with resistance 163➥Recognizes that change inevitably causes resistance. This tool will help leadersunderstand, surface, and deal with resistance.5.10 Appreciative inquiry: Building change on success 166➥This is a tool for building success on success. Change starting from a positive basediffers from traditional change, which usually arises out of a negative—a problem.S ECTION 6—TOOLS FOR C RITICAL T HINKING AND I NNOVATION6.1 The BS detector kit: Recognizing errors of logic 170➥Outlines typical errors of logic committed by both leaders and others.6.2 Assumption analysis: Testing decisions by examining their underlyingbiases 173➥Helps leaders surface and challenge their own and other people’s assumptions, as away of ensuring quality of decisions in complex and dynamic business environments.xivA NNOTATED C ONTENTS