1.5 - About University

• Real or not, if a person perceives a risk, it is real to him or her. Benefits and disadvantagesmust be discussed from the other person’s point of view.• Leaders usually focus on quadrants ➊ (the need) and ➋ (the benefits of the change).• Employees often focus on quadrants ➌ (the perceived dangers and discomfort ofchange) and ➍ (the comfort of the familiar).• By using this Change Window, you will be able to tell in which quadrant a person’sconcerns and questions are located. In this way, you’ll gain insight into how best torespond to these questions.• Finally, leaders need to understand that people often circle through these four quadrantsa few times before they are willing to commit to supporting a given change. Thus,patience, persistence, and a willingness to hear people’s concerns are critical for thesuccessful implementation of change within organizations.H OW TO USE THIS LEADERSHIP TOOLCalvin: “I thrive on change.”Hobbes: “You? You threw a fit this morning because your mom put less jelly on your toast than yesterday!”Calvin: “I thrive on making other people change.”—Bill WatersonThink of a change that you are initiating or being asked to support within your organization.With this change in mind, complete the Change Window. Do this from the perspective of othersin your workgroup, or from the perspective of a specific group of key stakeholders to thischange.WEB WORKSHEET1. Start by making notes in quadrant ➊ about the need for the change.2. Next, in quadrant ➋, summarize the benefits of the change.3. In quadrant ➌, note the reservations and downsides of the change as others would seethem.4. Finally, in quadrant ➍, jot down why people might prefer the current situation.Whenever possible, involve your workgroup in completing these quadrants. This will supporta more lasting commitment to the change initiative.Current situation➍ Advangates of the current situationRecommended change➋ Advantages of the recommended change➊ Disadvantages of the current situation[☛ 9.7 Selling Wheel]➌ Risks of the recommended change[☛ 5.9 Resistance]SECTION 5 TOOLS FOR LEADING CHANGE 151