1.5 - About University

WEB WORKSHEETF INDING C AUSE W ORKSHEETStep ➊ Clearly define the problem, the difference between the Should and the ActualShould:Actual:Steps ➋ and ➌ Gather Data about the Is and the Is Not, What’s Unique, and Changes.Is happening Is not Happening What’s unique? Any changes?What?Where?When?How much?Step ➍ List the potential causes that could explain much of the data above.Step ➎ Test each potential cause against the data, trying to rule out those causes that do notsatisfactorily explain the data.Step ➏ For the most probable cause(s), gather additional data that would confirm or disconfirmthe cause before taking action.Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.210 SECTION 7 TOOLS FOR PROBLEM SOLVING, DECISION MAKING, AND QUALITY