1.5 - About University

The QualityTool What it is and what it is useful for: What it looks like:Histogram• A straightforward way to illustrate the relativefrequencies and variations in quality measure.• Helps analysis by making variations stand out.Control Chart• Whereas a histogram is a static snapshot in time, a controlchart is a moving picture of a quality measure over time.• Two statistical measures are used, the average and the range,both bounded by upper and lower control limits.• It is used to measure the performance and stability ofa process over time.Mears, p. 42, “Traffic Fines”Mears, p. 71, “Points Outside”Diagrams reproduced with permission from Mears, Peter. Quality Improvement Tools and Techniques. McGraw-Hill, 1995.H OW TO USE THIS LEADERSHIP TOOLLeaders “... have learned that to move quality to the level of top priority is not a simple change. Certainly it is not just a matterof hoisting banners that proclaim that quality has top priority. Instead it has turned out to be a profound change.”—J. M. Juran, JURAN ON LEADERSHIP FOR QUALITYLike all leadership tools, the quality leadership movement has had huge successes and proponentsalong with failures and detractors. Besides using the statistical quality tools, both quality gurus,Edwards Deming and Joseph Juran, were clear that a change of leadership style was required.Loosely based on Deming’s famous 14 Points, this is a checklist of principles upon whicha total quality leadership program should be based. Rate yourself and write an action plan forthose items needing action.WEB WORKSHEETMore information Your Your first steps toTotal quality principle ☛ awareness improve✔✔✔✔Leaders in the twenty-first century need tobe trained in modern leadership philosophiesand toolsLeaders need to be aware of the possibleneed to redesign organizations inquantum, discontinuous breakthroughs,interspersed by periods of continuousimprovement.Leaders must be systems, change, and processimprovement leaders for their organizationsto thrive.Leaders need to replace fear-basedmanagement with participative, teambasedleadership.1.1 Twenty-first CenturyLeader1.2 Manage or Lead?3.2 Sigmoid Curve4.3 Reengineering5.4 Change Scale2.1 Systems Thinking5.1 Change Equation4.4 Employee Involvement4.6 Open-Book Leadership10.6 Group Leader SkillsSECTION 7 TOOLS FOR PROBLEM SOLVING, DECISION MAKING, AND QUALITY 225