1.5 - About University

WEB WORKSHEETWho You ServeThe ExternalEnvironmentStructureThe Inside CultureSystems andProcessesOur PeopleOur DirectionCopyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.R ELATED LEADERSHIP TOOLS2.1 Systems Thinking 2.3 Directional Statements 5.6 Aligning Systems2.2 7S Model 4.3 Reengineering 5.7 Stakeholder GroupsF OR FURTHER ASSISTANCEDrucker, Peter. Managing in Turbulent Times. Harper & Row, 1980.Galbraith, Jay. Designing Complex Organizations. Addison-Wesley, 1973.Hanna, David P. Designing Organizations for High Performance. Addison-Wesley, 1988.Mohrman, Susan. A., and Thomas G. Cummings. Self-Designing Organizations: Learning How to Create HighPerformance. Addison-Wesley, 1989.104 SECTION 4 TOOLS FOR DESIGNING PRODUCTIVE PROCESSES AND ORGANIZATIONS