1.5 - About University

“head stuff” 1 2 3 4 5 6 7 “heart stuff” 1 2 3 4 5 6 7(compliance)(commitment)controls 1 2 3 4 5 6 7 inspires, reframes, 1 2 3 4 5 6 7coachesone best 1 2 3 4 5 6 7 multiple, 1 2 3 4 5 6 7management stylesituational stylestechniques 1 2 3 4 5 6 7 principles 1 2 3 4 5 6 7content 1 2 3 4 5 6 7 context and 1 2 3 4 5 6 7processquality control 1 2 3 4 5 6 7 everyone 1 2 3 4 5 6 7responsible forqualityinward-looking 1 2 3 4 5 6 7 customer-focused 1 2 3 4 5 6 7individual effort 1 2 3 4 5 6 7 individual and 1 2 3 4 5 6 7and rewardteam effort andrewardmanagement 1 2 3 4 5 6 7 all together know 1 2 3 4 5 6 7knows bestbestsuccess as 1 2 3 4 5 6 7 success as the 1 2 3 4 5 6 7personal successsuccess of othersbest for 1 2 3 4 5 6 7 best for 1 2 3 4 5 6 7organizationorganization insocietyCopyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it fromwww.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processingsoftware.R ELATED LEADERSHIP TOOLS1.1 Twenty-First Century Leader 2.3 Directional Statements 4.1 Organizational Design2.1 Systems Thinking 2.8 Balanced Scorecard 9.1 Leadership VersatilityF OR FURTHER ASSISTANCEBoyett, Joseph H., and Jimmie T. Boyett. The Guru Guide: The Best Ideas of the Top Management Thinkers. John Wiley &Sons, 1998.Crainer, Stuart. The Ultimate Book of Business Gurus: 110 Thinkers Who Really Made a Difference, Ultimate BusinessSeries. Amacom, 1998.Drucker, Peter. The Frontiers of Management: Where Tomorrow’s Decisions Are Being Shaped Today. Harper & Row, 1986.Drucker, Peter. Managing in Turbulent Times. Harper & Row, 1980.Grove, Andy. High Output Management. Vintage Books, 1983.Grove, Andy. Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company and Career.Currency Doubleday, 1996.Kotter, John. Leading Change. Harvard Business School Press, 1996.SECTION 1 FOUNDATIONAL CONCEPTS 7