1.5 - About University

A gang of thieves can share values, but they are in violation of … fundamental principles.”Consistent with the values of this book, we simply encourage you to clarify your deep-seatedbeliefs, whether you call them values or not; then, practice them!E XAMPLES OF VALUES CATEGORIESHere are just a few examples of values categories. Consider these as you embark on a valuesclarificationprocess for your workgroup or organization.❑❑❑❑❑❑IntegrityFairnessHonestyCorporate citizenshipOperationalexcellenceQuality—no rejects❑❑❑❑❑❑❑❑Development ofpeopleDignityEqual opportunityCustomer serviceRespect of diversityCooperationAccountabilityHard work❑❑❑❑❑❑EnvironmentalresponsibilitySafetyParticipationReliabilityTeamworkConsensus-seeking❑❑❑❑❑OrganizationalgrowthInnovationFinancial successShareholder valueEthical behavior (seebehavioral example)A N EXAMPLE OF A BEHAVIORAL VALUES DESCRIPTIONThe difficulty with words and phrases like those provided in the values list is that they are overlygeneral. To be actionable, value statements need to be stated in behavioral terms. Here is anexample.Ethical BehaviorGeneral statement: Everyone in our organization will strictly uphold the highest ethical standards.Some measurable and observable levels of implementation success:• Never accepting gifts of more than $25 from vendors, suppliers, or anyone who could possibly benefit fromassociation with the Company, unless the gift is clearly on a reciprocal basis.• In cultures where gift exchange is an accepted practice, exercising care and prudent judgment.• Under no conditions will we offer or accept a kickback to or from anyone.• Ensure that all employees understand the Company’s policy concerning ethical behavior.• Always discuss potential ethical concerns, or conflicts of interest, with a manager or team leader.WEB WORKSHEETI DENTIFYING AND CLOSING YOUR VALUES GAPSThe values you currently espouseAssume you will be unable to communicate with your organization over the next six months. Write a one-page memothat tells people how you want the organization to be led in your absence. A condensed statement of this sort wouldinclude many of your values.SECTION 2 TOOLS FOR BIG-PICTURE THINKING 57