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transport of dangerous goods and risk management - Kirilo Savić

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TRANSPORT OF DANGEROUS GOODS AND RISK MANAGEMENT 232Quality representative controls system documents <strong>and</strong> external documents considering: type, appearance, content,status, naming, writing, adopting, practicality checking, <strong>and</strong> changes. Quality system documents include qualityrulebook (with policy, goals <strong>and</strong> plans), procedures, logs <strong>and</strong> instructions. Quality policy, prescribed by director,contains determination to meet dem<strong>and</strong>s <strong>and</strong> active efficiency improvement <strong>of</strong> quality system, <strong>and</strong> also givesframework for establishing <strong>and</strong> reassessment <strong>of</strong> quality goals.Defining quality goals begins from the defined quality policy, <strong>and</strong> training centre’s need to govern the changes bywhich user dem<strong>and</strong>s <strong>and</strong> expectations are always respected, as well as normative-legal regulations. Quality goalsare defined globally for the entire organization <strong>and</strong> operatively for certain courses <strong>and</strong> processes.In reassessing leadership, we answered the following questions:- Is quality system aligned with ISO 9001/2008 st<strong>and</strong>ards <strong>and</strong> STCW Convention by stated policy <strong>and</strong>quality goals;- Is the quality level achieved in leadership: adequate to c<strong>and</strong>idates’ dem<strong>and</strong>s <strong>and</strong> expectations,competitive, <strong>and</strong> does it have the best practices <strong>of</strong> sailors <strong>and</strong> seamen, as well as adequate answer totrends <strong>and</strong> dem<strong>and</strong>s in this field;- What are the causes <strong>of</strong> inconsistencies <strong>and</strong> complaints relating to courses;- Are corrective <strong>and</strong> preventive measures that are appointed according to previous reassessmentsappropriate;- Which factor influences the motives <strong>of</strong> employees <strong>and</strong> engaged persons to secure the quality <strong>of</strong> courses.Procedure that refers to business communication defines the basis for communication <strong>and</strong> archive protocol with theaim to keep business communication, registration <strong>and</strong> archive adequate <strong>and</strong> reliable for performing businessactivities related to training <strong>of</strong> seamen, <strong>and</strong> to enable the required level <strong>of</strong> business information.External communication is directed to c<strong>and</strong>idates for courses, agents, shipping companies, authorized ministries,<strong>and</strong> strong marketing approach on the market. Authorizations <strong>and</strong> domains <strong>of</strong> external communication are definedby hierarchy, where director <strong>and</strong> secretary can transfer their authorizations to the representative <strong>of</strong> quality.Managing human resources <strong>and</strong> infrastructure requests from Centre’s leadership:- Good selection <strong>of</strong> personnel <strong>and</strong> engaging competent <strong>and</strong> trained instructors;- Personnel improvement;- Defining principles <strong>of</strong> good work <strong>and</strong> rewarding success;- Providing adequate working conditions (<strong>of</strong>fice space, training equipment, trainers, simulators, computerprograms, a ship for practical purposes, protective gear, literature).Entry for the courses must be a predictable activity to plan <strong>and</strong> carry out on the basis <strong>of</strong>:- Planning the courses (see Appendix 1);- Established entry procedure (ways <strong>of</strong> communication, inspecting requests, etc);- Timely reporting <strong>of</strong> authorized ministry;- Secured resources (<strong>of</strong>fice space, personnel, literature, etc), <strong>and</strong>- Executive preparations for performing courses.Contracting is part <strong>of</strong> business activity from the stage <strong>of</strong> preliminary contacts to contract signing, in order to defineprocess <strong>and</strong> to make it clear for both users <strong>and</strong> suppliers. Center should define: types, content, reassessment <strong>and</strong>keeping <strong>of</strong> contract, contracting authorizations, ways <strong>of</strong> protecting users’ interest <strong>and</strong> Center.

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