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transport of dangerous goods and risk management - Kirilo Savić

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TRANSPORT OF DANGEROUS GOODS AND RISK MANAGEMENT 233Supply includes equipment, material <strong>and</strong> services used by the Training Centre <strong>and</strong> users. In a certain way, userentries can be considered as part <strong>of</strong> the supply, <strong>and</strong> a very important working process from the aspect <strong>of</strong> qualitysystem. Instructors <strong>and</strong> collaborators are also considered as part <strong>of</strong> the supply. Center should secure that thesupplied product/service is in accordance with specific supply dem<strong>and</strong>s.Supplier is chosen based on the capability to deliver the product according to specified requests. Documentprocedure defines supply types, supply authorizations, supply procedures (requests, <strong>of</strong>fers, invoices, contracting,realization), <strong>and</strong> assessment <strong>of</strong> supplier or provider.Procedure conducting courses includes training program realization according to subject plans, issuing certificationsupon the successfully completed training <strong>and</strong> the way <strong>of</strong> reporting performed courses, with a goal <strong>of</strong> meetingregulations <strong>and</strong> international conventions for training sailors.The application <strong>of</strong> adequate measuring methods <strong>and</strong> tracking user satisfaction <strong>and</strong> methods for processing data ism<strong>and</strong>atory so that <strong>management</strong> could gather relevant entry elements for improving quality <strong>of</strong> courses (application<strong>of</strong> corrective measures). User satisfaction in courses can be measured most adequately by polls <strong>and</strong> via directconversations/interviews.Internal checks are being performed in order to verify accordance <strong>of</strong> quality systems with ISO 9001/2008 <strong>and</strong>STCW conventions, its effective application, maintenance <strong>and</strong> continued improvements by applying corrective <strong>and</strong>preventive measures. Tracking <strong>and</strong> measuring quality <strong>of</strong> courses must be performed by all personnel in the Centre,including instructors.Centre should consider: non-attendance, objections, complaints, <strong>and</strong> omissions in courses. Centre’s <strong>management</strong>must be permanently committed to analyzing quality, bringing <strong>and</strong> executing preventive <strong>and</strong> corrective measuresfor the ongoing improvement <strong>and</strong> in accordance with policy <strong>and</strong> quality goals.Managing design <strong>and</strong> development <strong>of</strong> the course that teaches h<strong>and</strong>ling <strong>dangerous</strong> cargosAs the Training Center has the improved managing system, <strong>and</strong> there is a real need to begin developing the newcourse that deals with h<strong>and</strong>ling <strong>dangerous</strong> materials, Center must manage its own development.All employed <strong>and</strong> involved persons, as well as interested parties from wider community, can give the initiative tothis course. Initiative should contain precise features. Design implies a process by which course entries transforminto results, apropos course specification <strong>and</strong> program. Course is being designed for commercial execution on themarket where the Center has assessed the possibility <strong>of</strong> pr<strong>of</strong>it, or it is being designed based on contracts with clients(c<strong>and</strong>idates, companies, agencies, ministries, etc).Course development implies a process where the results transform into specifications for its execution, which definemethods <strong>and</strong> criteria for its success. When the arrangements are being made according to defined content (STCWconvention, theme plan, addendum 1), Center’s <strong>management</strong> develops the course without design, because design isdone somewhere else (i.e., in IMO).Course design <strong>and</strong> development (CDAD) must be described in detail using adequate procedure for which theresponsible person is quality representative. This procedure defines:- CDAD initiative;- CCAD planning;- Organizational <strong>and</strong> technical issues;- Entry requests for CDAD;- Results from CDAD (course look <strong>and</strong> content, instructions, preparations, approval <strong>and</strong> usage);

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