Administration Guide - Avaya Support

VMSC - Voice Mail Domain (VMD) Configuration
Offline Access
If a subscriber calls into the TUI, logs on, the message store server is offline, and
Offline Access is enabled, they can access recently recorded call-answered messages.
The subscriber logs onto an MAS. If that server is part of a multi-MAS voice mail
domain, the subscribers message’s are retrieved from the remote offline message
store and copied into the local offline message store on that MAS.
Note: If the system can’t access the remote offline message store, the subscriber is
not presented with the option to use the Offline Access facility.
The subscriber can only review the messages. There is no other functionality for
dealing with those messages until the message store server is back online.
Other Modular Messaging Features Affected by Offline Mode
When the message store server is offline, and Offline Access to call-answered
messages is configured:
! The Call Me feature does not operate unless the MM Mailbox Monitor
service is still online and the MM Call Me Server service is able to contact
another MAS in the voice mail domain.
! The Message Waiting Indicator (MWI) feature does not operate unless the
MWI server is still online and the MM Message Waiting Indicator Server
service is able to contact another MAS in the voice mail domain. MWI is
never triggered by the arrival of call-answered messages at an offline MAS.
! If a subscriber modifies the Find Me rule for their mailbox but the
subscriber’s mailbox does not subsequently receive any messages prior to
the message store server going offline, the Find Me feature in offline mode
will operate using the Find Me rule that existed prior to the subscriber’s
modifications.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
3–130 MAS Administration Guide
February 2007