Administration Guide - Avaya Support

Reporting Tool
— Asked to Leave a Quick Message The number of times callers
were asked to leave a voice message using the Quick Message
service, as set in the Automated Attendant.
Note: This feature is configured in the Voice Mail System
Configuration application, Auto Attendant dialog box. See
Auto Attendant Dialog Box on page 3-35.
! Incoming Call Summary
Note: Some PBX integration devices do not provide sufficiently detailed
reason codes. If this is the case, the System Usage report may
not show the number expected in Due to Busy and Due to RNA.
— Due to Busy The number of calls handled by the voice mail domain
because an extension was busy. This refers to calls placed directly to
a busy extension using direct inward dialing (DID) and calls
transferred to a busy extension by the voice mail system.
— Due to RNA The number of calls handled by the voice mail domain
because an extension was not answered. This refers to calls placed
directly to an unanswered extension using direct inward dialing (DID)
and calls transferred to an unanswered extension by the voice mail
system.
— Direct Calls The number of times that a subscriber dialed the
access number of the voice mail system from that subscriber’s own
extension.
— Diverted Calls The number of times that calls to an extension were
automatically forwarded to the voice mail domain.
— Unknown Calls The number of times that calls to an extension were
automatically transferred to the voice mail domain but for none of the
reasons given in the Incoming Call Summary section of the report.
! Outgoing Calls Summary
— Number of Calls Placed that Were Not Answered The number of
calls placed on behalf of a client that were transferred to an
unanswered extension.
— Number of Calls Placed to Busy Extensions The number of calls
placed on behalf of a client that were transferred to a busy extension.
— Number of Calls that Got Connected The number of calls
successfully transferred to an extension on behalf of a client.
— Total Number of Outgoing Calls Excluding Calls to Clients The
total number of calls that were due to intercom paging.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
7–21