Administration Guide - Avaya Support

Reporting Tool
Hourly Statistics Report
This topic describes the contents of the Hourly Statistics report. To generate this
report, see Hourly Statistics Dialog Box on page 7-12.
The Hourly Statistics report shows the number of incoming/outgoing calls for each
hour in a specified time period. This information is useful for monitoring incoming and
outgoing call patterns for the voice mail domain.
Information on incoming and outgoing calls
! Date Displays the date for which report information is generated.
! Time Periods Starting Displays the hourly time periods for which report
information is generated.
! Incoming Calls Displays the number of incoming calls for each hourly time
period.
! Failed Outgoing Calls Displays the number of failed outgoing calls for
each hourly time period.
— For intercom paging, this refers to a busy or ring-no-answer
extension.
— For calls placed on behalf of a client, this refers to a busy or
ring-no-answer extension. This count does not include:
! Playing messages.
! Recording greetings.
! Recording names.
! Outcalling when the call goes to the called extension’s mailbox
coverage.
! Outgoing Calls Displays the number of outgoing calls for each hourly time
period.
Viewing & Saving the Report
You can view, zoom and pan the report in the Reporting Tool window, or print it to
view on paper. See Reporting Tool Window on page 7-8. You can configure one or
both of these options to happen automatically, as soon as the report is generated, via
the Options dialog box. See Options Dialog Box on page 7-11.
Generating another report closes the currently displayed report. However, exporting a
report has the effect of saving it. See Export Dialog Box on page 7-30.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
7–13