Administration Guide - Avaya Support

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Examples of Caller Applications Example 1: Alternative “Auto Attendant” Main Menu This example has been created to illustrate how you can use a caller application as an alternative to the system Automated Attendant. This caller application is designed to be the caller’s first contact with the system. The Scenario XYZ Company has operations throughout North America, including Mexico and French-speaking areas of Canada. For this reason, they want their callers to have the option to continue in either Spanish or French. However, they also want to: ! Allow callers to reach the intended party’s extension at any time by entering the subscriber’s extension. ! Use a custom prompt before the transfer if a caller chooses to transfer to the operator. ! Allow callers to reach the Technical Support department, with the call being automatically directed either to the Help Desk live extension (during business hours) or to the Tech Support voice mailbox (after business hours). ! Give callers the option to hear the menu again, using the 9 key. Since the system Automated Attendant does not perform any of these options, and since they are not concerned about using the call blocking, call screening, and intercom paging features, XYZ has decided to disable the system Automated Attendant and use a custom one instead, in the form of a caller application. Planning the Application After discussing their business needs, XYZ Company devised the following caller application diagram. See Figure B-1 on page B-3. Avaya Modular Messaging Release 3.1 with the Avaya MSS B–2 MAS Administration Guide February 2007
Examples of Caller Applications Figure B-1. Avaya Modular Messaging Release 3.1 with the Avaya MSS February 2007 MAS Administration Guide B–3
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Modular Messaging Release 3.1 with
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Legal Pages authorized) who accesse
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Contents Changing the Home MAS. . .
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Contents Chapter 4 VMSC - Messaging
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Contents Properties - Languages Tab
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Contents MAS Alarm - MT ALARM_ORIG
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Contents Appendix D: Glossary Index
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Preface Chapters Included in this G
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Introduction to the Messaging Appli
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Voice Mail System Configuration (VM
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VMSC - Voice Mail Domain (VMD) Conf
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VMSC - Messaging Application Server
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Visual Voice Editor (Custom Prompts
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Caller Applications Editor ! Proper
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Caller Applications Editor Related
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Caller Applications Editor Planning
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Caller Applications Editor 5. Selec
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Caller Applications Editor Importin
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Caller Applications Editor 6. Click
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Caller Applications Editor 3. Selec
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Caller Applications Editor Any call
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Caller Applications Editor ! If an
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Caller Applications Editor Analyzin
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Caller Applications Editor Modular
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Caller Applications Editor Modular
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Caller Applications Editor ! Action
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Caller Applications Editor Menus an
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Caller Applications Editor Voice Ma
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Caller Applications Editor Applicat
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Caller Applications Editor ! Displa
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Caller Applications Editor This res
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Caller Applications Editor This inf
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Caller Applications Editor — Goto
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Caller Applications Editor Properti
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Caller Applications Editor — Menu
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Caller Applications Editor ! Cancel
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Caller Applications Editor — By a
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Caller Applications Editor ! Cancel
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Caller Applications Editor Schedule
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Caller Applications Editor — Anno
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Caller Applications Editor ! Interr
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Caller Applications Editor — Cust
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Caller Applications Editor Message
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Caller Applications Editor Caller A
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Caller Applications Editor This is
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Caller Applications Editor Analysis
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Caller Applications Editor 6-74 Feb
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Reporting Tool Understanding Report
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Reporting Tool Enabling Transaction
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Reporting Tool 11. Right-click the
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Reporting Tool Reporting Tool Windo
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Reporting Tool — The first click
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Reporting Tool Hourly Statistics Di
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Reporting Tool Login Failures Dialo
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Reporting Tool Port Statistics Dial
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Reporting Tool Port Statistics Repo
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Reporting Tool System Usage Report
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Reporting Tool — Number of Failed
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Reporting Tool ! Sort By Specify ho
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Reporting Tool — Abandoned The nu
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Reporting Tool Basic Metrics Report
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Reporting Tool Export Dialog Box Th
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Reporting Tool Exporting a Report F
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Reporting Tool All Reporting Tool M
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Reporting Tool 7-36 February 2007 A
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Operation History Viewer — All Op
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Operation History Viewer Enabling t
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Operation History Viewer ! Read 10.
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Operation History Viewer 4. You wil
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Operation History Viewer You can re
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Operation History Viewer To quickly
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Operation History Viewer If you are
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Operation History Viewer ! File > N
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Operation History Viewer Session Pr
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Operation History Viewer — PBX In
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Operation History Viewer Options Di
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Operation History Viewer Options -
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Operation History Viewer Values Dia
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Operation History Viewer All Operat
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Operation History Viewer Help Menu
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System Performance Monitoring Port
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System Performance Monitoring Dialo
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System Performance Monitoring Perfo
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System Performance Monitoring Descr
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System Performance Monitoring ! Siz
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System Performance Monitoring MM MW
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MAS Event, Error & Alarm Logs Overv
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MAS Event, Error & Alarm Logs Displ
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MAS Alarms MAS Alarms - CM (Call Me
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MAS Alarms MAS Alarm - MM IMAPI 1 L
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MAS Alarms MAS Alarm - MM PERF 17 L
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MAS Alarms MAS Alarms - MT (Mainten
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MAS Alarms MAS Alarm - MT ABS_PROC
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MAS Alarms MAS Alarm - MT ALARM_ORI
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MAS Alarms MAS Alarm - MT PERF 19 L
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MAS Alarms MAS Alarms - MW (Message
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MAS Alarms MAS Alarm - MW PERF 16 L
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MAS Alarms MAS Alarm - TS OHDB 1 Le
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MAS Alarms MAS Alarm - TS PERF 13 L
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Index DTMF Key 1, 2, 3 Language/Key
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Index (VMSC - VMD) Set Emulation, 3
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Index (VMSC - VMD) Set Emulation, 3
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Index Sound > Volume Down, 5-27 Sou
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Index IP H.323, 3-109 QSIG, 3-93 QS
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Index Packet size (ms) IP H.323 tab
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Index QSIG, 3-94 QSIG Options dialo
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Index Analyzed Deployed Application
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Index Server Selection Port Statist
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Index General tab, Properties dialo
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Index Trunk Id (Inband Protocol Set
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Index Waiting for Call (Pending) Po
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Administration Guide - Avaya Support

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