Administration Guide - Avaya Support

Caller Applications Editor
Creating & Editing Caller Applications
Caller applications are built around a “node” concept. That is, you start with a base
caller application node that acts as the gateway into the caller application. Then, if
required, you can add nodes under it to perform additional functions. These additional
nodes are called application or action nodes.
A caller application can consist of many nodes at many levels or a single node. It may
provide callers with many options at multiple levels, or it could play a simple greeting
and automatically transfer the caller to an extension.
Note: The following procedures suggest an approach to using the Caller
Applications Editor, when creating and editing caller applications. This is a
procedural overview with links to the topics that describe each tree node and
screen in detail.
Procedure 1: Setting Preference for Creating Caller Applications
1. On your Windows desktop, click the Start > Programs > Avaya
Modular Messaging > Caller Applications menu. This launches the
Modular Messaging Caller Applications window. See Modular
Messaging Caller Applications Window & Nodes on page 6-22.
2. Click the Modular Messaging Software Caller Apps node. See
Modular Messaging Software Caller Apps Node on page 6-24.
3. Select Action > Properties to launch the Modular Messaging
Software Caller Apps Properties dialog box. See Modular Messaging
Software Caller Apps Properties Dialog Box on page 6-33.
4. Set up preferences for all the new caller applications you intend to
create and click OK.
These preferences include the recording media type, audio encoding
and the automatic launch of certain dialog boxes when creating or
opening caller applications.
Procedure 2: Creating a Caller Application
1. Click the Modular Messaging Software Caller Apps node.
2. Select Action > New > Caller Application.... This launches the
New Caller Application dialog box. See New Caller Application Dialog
Box on page 6-37.
3. Edit the fields to define the new caller application and click OK. The
caller application node then appears in the tree.
4. Click on the new caller applications node. See Caller Applications
Node on page 6-25.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
6–7