Administration Guide - Avaya Support

Visual Voice Editor (Custom Prompts)
Understanding the Automated Attendant Prompts
Avaya Modular Messaging systems ship with a set of standard, pre-recorded prompts
for the system Automated Attendant. Avaya recommends that you use the Visual
Voice Editor to customize these prompts for your company.
Auto Attendant Main Menu Prompt
You can record the main menu prompt used by the system Automated Attendant. The
purpose of this prompt is to help callers navigate the telephone user interface by
prompting them on how to proceed. For example, “For Sales, press 1. For Technical
Support, press 2. For Accounting, press 3”.
If the Auto Attendant Main Menu Prompt is not customized, the default is: “Please enter
the mailbox number of the person you are calling. If you have a mailbox on this system,
press #. For assistance, press 0.”
Then, if callers are allowed to use Dial by Name: “If you do not know the mailbox
number, press * to spell the name.”
Followed by: “If you do not have a touchtone telephone or require assistance, please
stay on the line.”
Holiday Prompts
You can configure up to 18 holiday prompts for a voice mail domain. The TUI plays
holiday prompts to callers on days you specify as holidays. For example: “Seasons
Greetings from Avaya. Our offices will reopen on Monday. Please leave a message at
the tone and we’ll be sure to return your call then.”
If you do not create any holiday prompts, the system treats all days as the same.
Morning, Afternoon, Evening & Closed Prompts
You can customize the following prompts. If you do not customize these prompts,
callers always just hear: “Welcome to Avaya Messaging.”
! Morning Prompt Greets callers during morning business hours. For
example, “Good morning, thank you for calling Avaya …”
! Afternoon Prompt Greets callers during afternoon business hours. For
example, “Good afternoon, thank you for calling Avaya …”
! Evening Prompt Greets callers during evening business hours. For
example, “Good evening, thank you for calling Avaya …”
! Closed Prompt Greets callers after business hours. For example, “Thank
you for calling Avaya. Our business hours are between 9.00 A.M. and 5.30
P.M., Monday through Friday. Please leave a message after the tone and
we’ll return your call as soon as possible”.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
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