Administration Guide - Avaya Support

VMSC - Messaging Application Server (MAS) Configuration
MAS - Telephony Interface - ACD Tab (Set Emulation)
Automatic call distribution (ACD) is a form of integration available only with NT M-1
switches using Digital Set Emulation integration.
You can use the Telephony Interface dialog box, ACD tab to configure settings for
agent-based ACD and position-based ACD.
Launching the Screen
1. In the Voice Mail System Configuration window, click the voice mail
domain.
2. Click Message Application Servers.
3. Click on the MAS you want to configure.
4. Double-click the Telephony Interface.
The system displays the Telephony Interface dialog box for the
selected MAS with the General tab active.
5. Click the ACD tab.
Configuring the Screen Controls
! Enable ACD Select to enable the voice mail system to use ACD as the
form of integration. This check box is cleared by default.
Selecting this option activates all the other fields in the tab.
— Outcall Key Select the key that must be pressed to make an
outgoing call. You can select from characters A through H, and the
default is B.
— Incall Key Select the key that must be pressed to answer a call. You
can select from characters A through H, and the default is A.
— MSB Key Select the key that must be pressed for ‘make set busy’.
You can select from characters A through H, and the default is C.
— MSB Lamp Select a value that identifies the lamp on the handset
associated with ‘make set busy’. You can select a digit from 0
through 7, and the default is 2.
— Configure the port fields listed in the grid:
! Enable or disable ports, as required, by selecting or clearing the
check boxes to the left of each port. All ports are selected by
default.
! Port The port number is read only.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
4–20 MAS Administration Guide
February 2007