Administration Guide - Avaya Support

Examples of Caller Applications
5. Add another application (action) node to the base node. This node will
be used by the Conditional goto node to transfer the caller to the
Technical Support Help Desk during business hours.
! Name the node Transfer to Tech Support desk.
! Select Transfer as the Action type.
! Select 7 for the Key press.
! Provide a brief Description.
6. Modify the application (action) node properties:
! On the General tab, verify that Extension is selected and set 50000
as the extension number.
! You do not need a prompt for this node, so verify that the Play entry
prompt check box is cleared (Prompt tab).
7. Add another application (action) node to the base node. This node will
be used by the Conditional goto node to transfer the caller to the
Technical Support voice mailbox after business hours.
! Name the node Transfer to Tech Support MB.
! Select Transfer as the Action type.
! Select 8 for the Key press.
! Provide a brief Description.
8. Modify the application (action) node properties:
! On the General tab, verify that Mailbox is selected and set 50000 as
the mailbox number.
! You do not need a prompt for this node, so verify that the Play entry
prompt check box is cleared (Prompt tab).
9. Add another application (action) node to the base node. This is the node
that will actually transfer the caller to the appropriate Technical Support
extension (during business hours) or voice mailbox (after business
hours.
! Name the node Contact Technical Support.
! Select Conditional goto as the Action type.
! Select 1 for the Key press.
! Provide a brief Description.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
B–6 MAS Administration Guide
February 2007