Administration Guide - Avaya Support

Reporting Tool
User Mailbox Statistics Report
This topic describes the contents of the User Mailbox Statistics report. For
information on how to generate this report, see User Mailbox Statistics Dialog Box on
page 7-23.
The User Mailbox Statistics report shows calls made and messages left in each
mailbox in the voice mail domain for a specified time period. Please note that, if you are
using a non-integrated MAS, you do not receive information on the calling party.
Mailbox Specific Statistics
! Mbox# The mailbox number for which report information is generated.
! MailboxName The mailbox name for which report information is
generated.
! Incoming Calls Xfered to Ext
— Total The total number of incoming calls to the extension associated
with the mailbox.
! Messages Left for User
— Ext. Busy The number of voice messages left in the mailbox
because the extension was busy.
— Ext. RNA The number of voice messages left in the mailbox
because the extension was not picked up.
— Direct The number of voice messages left when calling the system
directly, when the Automated Attendant is disabled.
— By Subscribers The number of voice messages left by other
subscribers.
— Via QuickMsg The number of voice messages left using the Quick
Message service, as set in the Automated Attendant.
— Via Xfer to MB The number of calls transferred directly to the
mailbox of a subscriber, as set in the Automated Attendant.
Note: This feature is configured in the Voice Mail System
Configuration application, Auto Attendant dialog box. See
Auto Attendant Dialog Box on page 3-35.
! Other
— Logons The total number of successful logons to the mailbox.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
7–25