Administration Guide - Avaya Support

VMSC - Voice Mail Domain (VMD) Configuration
Auto Attendant - Attendant Main Menu Editor Tab
The Automated Attendant’s main menu helps callers to navigate through the
Telephone User Interface (TUI). It provides them with menu options they can select
using touchtone key presses.
Use the Auto Attendant dialog box, Attendant Main Menu Editor tab to configure the
Automated Attendant main menu.
You can assign a custom prompt, for example, “For sales, press 1. For technical
support, press 2. For accounting, press 3.” You can also configure Automated
Attendant main menu properties for touchtone key pad numbers.
If the Auto Attendant Main Menu Prompt is not customized, the default is: “Please
enter the mailbox number of the person you are calling. If you have a mailbox on this
system, press #. For assistance, press 0.”
Then, if callers are allowed to use Dial by Name: “If you do not know the mailbox
number, press * to spell the name.”
Followed by: “If you do not have a touchtone telephone or require assistance, please
stay on the line.”
Note: The options in the Attendant Main Menu Editor tab are unavailable, if any
languages have been selected in the Language/Key Association tab, see
Auto Attendant - Language/Key Association Tab on page 3-42.
Launching the Screen
1. In the Voice Mail System Configuration window, click the voice mail
domain.
2. Double-click Auto Attendant. The system displays the Auto Attendant
dialog box for the selected VMD, with the Attendant Main Menu Editor
tab active.
Configuring the Screen Controls
! Auto Attendant Main Menu Prompt Enter the number of the main
Automated Attendant prompt as recorded in Visual Voice Editor. The
range is 0 through 9999, and the default is 0.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
3–37