Administration Guide - Avaya Support

VMSC - Voice Mail Domain (VMD) Configuration
Telephone User Interface - Caller Tab
Use the Telephone User Interface dialog box, Caller tab to configure caller properties
for a voice mail domain. You can permit callers to use directory services and leave
multiple messages. You can also set out-calling restrictions to prevent telephone toll
fraud.
Launching the Screen
1. In the Voice Mail System Configuration window, click the voice mail
domain.
2. Double-click Telephone User Interface. The system displays the
Telephone User Interface dialog box for the selected VMD, with the
General tab active.
3. Click the Caller tab.
Configuring the Screen Controls
! Permit Callers to Leave Multiple Messages Select to allow callers to
leave more than one voice message per call. This check box is selected by
default.
If cleared, callers are disconnected after leaving the first voice message.
! Permit Callers to Access Directory Services Select to allow callers to
use Dial By Name to search for a subscriber extension or mailbox number
by spelling the subscriber's name using the telephone keypad. This check
box is selected by default.
! Outcalling Restrictions Clear the digits that callers are not allowed to
enter as the initial digit in an invalid mailbox when the Transfer Invalid
Mailboxes during Business Hours or Transfer Invalid Mailboxes after
Business Hours check boxes are selected on the Receptionist tab. All
digits are selected by default.
Avaya recommends that you clear the digit or digits used to request
external lines from the Private Branch Exchange (PBX). This helps
prevent telephone toll fraud by prohibiting callers from obtaining an
external line when dialing the initial digit of an invalid mailbox number.
For example, if 9 is configured to request an external line from the PBX,
and 9 is cleared, dialing the invalid mailbox 9004 does not get an
external line.
For information on the Receptionist tab, see Telephone User Interface -
Receptionist Tab on page 3-20.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
3–29