Administration Guide - Avaya Support

Caller Applications Editor
Properties - General - Transfer Action Type
The Properties dialog, General tab shows a different display, depending on the
Action Type selected. See Properties - General Tab on page 6-43.
Select the Transfer Action Type to transfer the caller to either the operator, a mailbox
or an extension number, when a caller presses the associated key.
Configuring the Screen Controls
! Operator Select to transfer the caller to the default system operator
configured for the voice mail domain or to a custom operator configured for
this caller application.
The settings for the caller application in the Properties dialog,
Application tab determine which type of operator is used here. See
Properties - Application Tab on page 6-61.
Note: The “Custom Operator” is not the same as the “Personal Operator”
feature described in other parts of the Avaya Modular Messaging
system documentation. It is a similar concept but works differently.
The personal operator can be configured for individual subscribers.
It is a designated mailbox or extension where the system can
transfer callers for assistance when a subscriber cannot answer
their calls and the personal operator’s schedule is active. The
custom operator can be configured for caller applications. It is a
designated extension where the system can transfer callers when
they press the operator key (0) as part of their interaction with a
caller application.
! Mailbox Select this option button to transfer the caller to the mailbox
number specified in the adjacent field. Enter the mailbox number to which to
transfer the caller.
The mailbox must be in the voice mail domain in which the caller
application is deployed.
! Provided by runtime Select to have the system automatically use the
mailbox number at runtime. If this checkbox is selected, the Mailbox entry
field is disabled.
The number is provided:
— When the caller application has an Association that specifies a
Mailbox number.
For more information, see Add Association/Association Properties
Dialog Box on page 6-69.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
6–47