Administration Guide - Avaya Support

Caller Applications Editor
Understanding Caller Applications
Note: The Modular Messaging Caller Applications window runs as a plug-in
within the Microsoft Management Console. Generic menu commands and
screens are not documented here but can be accessed via the Help menu.
Modular Messaging Caller Applications software enables you to enhance and extend
the telephone user interface (TUI) by creating and deploying caller applications. These
may contain additional menus and prompts.
Caller applications allow you to extend or even replace the system Automated
Attendant, depending on your organization’s needs. You can:
! Automate call handling and route incoming calls directly to departments
within your organization.
! Use them to create daily “bulletin board” announcements for your callers
and subscribers.
! Have greater flexibility and more options with respect to system and
personal greetings.
Note: If you are familiar with or are migrating from an Intuity AUDIX environment,
please note the following. In the Modular Messaging environment, caller
applications can be used to accomplish most of the same functions as
“Automated Attendants”, including “Nested Automated Attendants”, in
AUDIX. You can accomplish many of the same tasks more easily using caller
applications.
Procedures
The following topics suggest an approach to using the Caller Applications Editor, when
creating, editing and deploying caller applications. These are procedural overviews,
with links to the topics that describe each tree node and screen in detail.
! Using the Caller Applications Software on page 6-5
! Planning Your Caller Applications on page 6-6.
! Creating & Editing Caller Applications on page 6-7.
! Importing or Recording Application Prompts on page 6-10.
! Deploying Caller Applications to a VMD on page 6-13.
! Creating Associations with the TUI on page 6-17.
! Analyzing Deployed Caller Applications on page 6-20.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
6–3