Administration Guide - Avaya Support

MAS Alarms
MAS Alarm - VS PERF 4
Level
Warning.
System Descriptor
MAS active TUI ports greater than maximum number of ports.
Description
This warning alarm indicates that the demand for active TUI ports exceeds the number
of ports for which you are licensed.
This alarm may indicate that one or more ports is stuck. A stuck port is one that:
! Is not available to take or make calls
! Has been in its current Busy state for a period of time longer than the
maximum allowable message time.
To view and manage port status for the system, use the Port Monitor application. See
Port Monitor Window on page 9-4.
Repair Procedure
When the system detects a stuck port, it automatically attempts to disable and
re-enable the port. If it does so successfully, then the problem is considered resolved
and the system automatically generates a resolved-alarm event.
If the system is not able to successfully disable and re-enable the stuck port, you can
attempt to do so manually. For details on how to do this, see Port Monitor -
Disabling/Enabling Ports on page 9-6.
As soon as a port becomes available, then the problem is considered resolved and the
system automatically generates a resolved-alarm event.
If you are seeing these warnings on a regular basis, and there appears to be no
problem with ports being stuck, it may indicate a need to increase the number of ports
in your system.
If you are consistently having problems with stuck ports, or these alarms are not
resolved within a reasonable amount of time, then you should contact your Avaya
technical support representative for assistance.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
A–70 MAS Administration Guide
February 2007