Administration Guide - Avaya Support

Examples of Caller Applications
! If you have created and deployed the French caller application, you
can select that caller application from the drop-down list. Otherwise,
you will have to create and deploy the French caller application
before you can complete this node.
! You do not need a prompt for this node, so verify that the Play entry
prompt check box is cleared (Prompt tab).
15. Add another application (action) node to the base node. This is the final
node in this application, and its job is simply to redirect the caller back
through this menu.
! Name the node Repeat this menu.
! Select Goto as the Action type.
! Select 9 for the Key press.
! Provide a brief Description.
16. Modify the application (action) node properties:
! On the General tab, verify that Node is selected.
! From the drop-down box, select the caller application node for this
caller application, Main Menu.
! You do not need a prompt for this node, so verify that the Play entry
prompt check box is cleared (Prompt tab).
17. Save the application, if you have not already done so.
Recording and Assigning the Prompts
Although XYZ Company has decided to have their prompts recorded professionally,
you can record the prompts for test purposes. This caller application requires only two
prompts, but the Main Menu prompt, especially, must be carefully scripted, so as to
provide the options in the correct order and form. Avaya recommends that you write out
all prompts before recording them, as this helps ensure that the prompts say exactly
what you want them to say.
XYZ Company created the following script for the Main Menu prompt (numbered 1 in
the application):
“Thank you for calling XYZ Company. We value your business, so
please listen carefully to the following options.
“If you know the extension number of the party you are trying to reach,
please enter it at any time.
“To speak to an operator, you can press 0 at any time.
“To reach Technical Support, please press 1.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
B–8 MAS Administration Guide
February 2007