Administration Guide - Avaya Support

VMSC - Voice Mail Domain (VMD) Configuration
Telephone User Interface - Receptionist Tab
Use the Telephone User Interface dialog box, Receptionist tab to configure operator
properties for a voice mail domain. You can set up operator mailbox numbers, specify
the conditions for transferring a caller to the operator, and allow personal operators for
non-local extensions or mailboxes.
Launching the Screen
1. In the Voice Mail System Configuration window, click the voice mail
domain.
2. Double-click Telephone User Interface. The system displays the
Telephone User Interface dialog box for the selected VMD, with the
General tab active.
3. Click the Receptionist tab.
Configuring the Screen Controls
! Default Receptionist Mailbox Number Enter the mailbox number to
which callers are transferred, when they require operator assistance. The
default is 0.
! After Hours Receptionist Mailbox Number Enter the mailbox number to
which callers are transferred, when they require operator assistance
outside of business hours. The default is 0.
! Inform Subscriber Transfer is from Auto Attendant Select to enable the
Automated Attendant to inform a subscriber before it transfers a caller to
the subscriber’s extension. This check box is cleared by default.
When cleared, the Automated Attendant transfers the caller
immediately, without telling them it is doing so.
! Disconnect all Rotary Callers Select to disconnect callers using a
non-touchtone telephone. This check box is cleared by default.
When cleared, callers are transferred to the operator. If you select to
disconnect callers from non-touchtone telephones, make sure your
system greetings give another number to dial.
! Number Attempts Rotary Transfer to Busy Receptionist Specify the
number of times the TUI attempts to transfer a caller from a non-touchtone
telephone to a busy operator. The range is 0 to 9 and the default is 3.
If the number of attempts is exceeded, callers are transferred to the
operator mailbox, where they can leave a message.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
3–20 MAS Administration Guide
February 2007