Administration Guide - Avaya Support

Caller Applications Editor
Properties - General - Menu Action Type
The Properties dialog, General tab shows a different display, depending on the
Action Type selected. See Properties - General Tab on page 6-43.
Select the Menu Action Type to present the caller with a menu. A menu usually plays
a prompt and then provides the caller with a series of single digit numbered choices.
For example, “For product information press 1. For technical support press 2. To exit
press 9.”
Configuring the Screen Controls
! Menu options
— Menu only This option presents callers with a list of single-digit key
press choices. The system considers only keys that are defined for
the node as valid. The system plays an “invalid response” prompt to
all other key presses.
— Menu with extension This option presents callers with a list of
single-digit key press choices. However, if the caller presses any key
other than the keys defined for the node, the system attempts to
locate it as an extension in the system and transfer the caller to that
extension. Only if the system cannot find an extension with that
number, does it respond that the key press is an invalid response.
Note: When this option is selected, the # (pound/hash) key is
automatically reserved for use by the Dial By Name feature.
This means that callers can enter extensions, and they can also
press # to access the Dial By Name feature. If you want to
encourage your callers to use the Dial By Name feature, Avaya
recommends that you include it in the prompt for the node.
— Menu with mailbox This option is similar to the Menu with
extension option except that, instead of transferring the caller to an
extension, this option looks for and transfers the caller to the
appropriate mailbox.
Note: When this option is selected, the # key is automatically
reserved for use by the Dial By Name feature.
— Menu with caller application This option is also similar to the Menu
with extension option. The difference in this case is that, instead of
transferring the caller to an extension or a mailbox, the system looks
for a caller application with an association ID that matches the
five-digit number. If it finds one, it transfers the caller to that caller
application. If not, it responds with the “invalid response” prompt.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
6–45