Administration Guide - Avaya Support

Glossary
Operation History Database
A temporary storage area for events generated by Modular Messaging
software.
Operation History Viewer
A diagnostic tool that displays events generated by Modular Messaging
software activity and logged in the operation history database. By creating
a “session,” administrators can restrict the number of events to only those
that meet their criteria. They can view live events “live” as they are added
to the operation history database, or view historical events.
Operator
The person to whom callers are transferred when they request to speak
with an operator, exceed the maximum number of errors permitted on the
system, or call from a rotary telephone.
The “Operator” or “Receptionist” is a system-wide operator.
A Personal Operator can be configured for individual subscribers and a
Custom Operator can be configured for Caller Applications.
Optional Greeting
A personalized answering system for greeting callers, if a subscriber’s
extension is busy or unanswered, or if incoming calls are blocked.
Password
Subscribers must enter their passwords to gain access to Modular
Messaging software through the telephone user interface. Subscribers
can change their passwords using the TUI or Modular Messaging
software.
PBX Integration
A method that establishes communication between the PBX and the voice
mail system. The PBX supplies information such as who is calling on
internal calls and the extension that the caller is trying to reach. See also
Private Branch Exchange (PBX).
PC User Interface
An interface through which subscribers can access the Modular
Messaging software system from their PC.
Peer E-Mail Server
The message store server that acts as host e-mail server for a Modular
Messaging software MAS.
Personal Greeting
A personalized prompt that greets callers when they are transferred to a
subscriber’s mailbox, if the extension is busy or not answered.
Personal Operator
There is a system-wide operator (see Operator) but personal operators
can be configured for individual subscribers.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
D–8 MAS Administration Guide
February 2007